Reservations Agent

• Manage incoming reservation requests via phone, email, and online channels.
• Provide accurate information about room availability, rates, and hotel services.
• Process bookings promptly and accurately using our reservation system.
• Handle guest inquiries, changes, and cancellations professionally.
• Collaborate with Front Office and Sales teams to optimize room occupancy.
• Maintain up-to-date knowledge of hotel policies, promotions, and distribution channels.
• Assist with reporting and administrative tasks as needed.
• Ensure compliance with IHG brand standards and data protection policies.

• Previous experience in hotel reservations or front office roles preferred.
• Strong communication and customer service skills.
• Detail-oriented with excellent organizational abilities.
• Proficient in reservation and property management systems (PMS).
• Ability to handle multiple tasks efficiently in a fast-paced environment.
• Positive attitude and team player.
• Flexibility to work shifts, including weekends and holidays.

Handling reservation calls and respond to guests inquires

6 Days, Full time 8 Hours