Call Center Agent

Join Our Team as a Senior Associate – Call Center!
At Bupa Arabia, we pride ourselves on delivering exceptional customer service in the healthcare sector. We are looking for dedicated individuals to join our call center team, where your main focus will be on assisting our customers with professionalism and care.

Key Responsibilities:

• Provide high-quality customer service and maintain effective communication with customers.
• Possess thorough knowledge of Bupa Arabia’s products and services to provide accurate information.
• Identify recurring issues and relay this information for prompt corrective action.
• Assist customers with preauthorizations, claims research, and understanding provider contracts.
• Handle customer complaints with proficiency and resolve issues to ensure satisfaction.

Skills and Qualifications:

• Experience in customer service or call center environments.
• Proficient in using personal computers and navigating software applications.
• Ability to multitask and manage stress in a fast-paced environment.
• Strong troubleshooting and problem-solving skills.
• Exceptional follow-up skills and ability to handle conflicts professionally.

Become part of a forward-thinking company that values innovation in healthcare to serve Saudi families and businesses effectively. Apply now and contribute to our mission of creating leader-focused, high-performance work culture!

We are looking for a customer service representative to work (remotely) to respond to customer inquiries and provide effective solutions to their problems with professionalism and courtesy.

Main tasks:
• Answering phone calls and responding to customer inquiries
• Documenting and updating customer data in the system
• Resolving customer complaints and following up until closure
• Achieving the required performance indicators

Required qualifications:
• Proficiency in Arabic spoken and written
• Excellent communication skills
• Ability to work under pressure

E-commerce Project Manager
Responsible for managing and developing the existing e-commerce project, ensuring the efficient implementation of operational and expansion plans. Oversees coordination among teams (technical, operational, marketing, support) to achieve objectives and performance indicators. Monitors workflow, leads continuous improvement initiatives, and develops the user experience based on data and daily challenges.