Join Dana Rayhaan by Rotana!We are currently seeking dynamic and self-motivated Food & Beverage professionals who are eager to advance their careers. As a Captain, you will play a vital role in delivering exceptional service to our guests, ensuring their stay becomes a memorable experience. Your key responsibilities will include:
- Performing all necessary tasks to service food & beverage according to the hotel's performance standards.
- Acquiring in-depth knowledge of the food & beverage menu to assist and provide advice to guests.
- Practicing good customer relations and effectively addressing customer complaints and queries.
- Ensuring the Outlet is set up for service and supervising operations for smooth execution.
- Directing and supervising the service team to uphold performance standards.
- Training colleagues adequately to perform their duties effectively.
- Organizing, planning, and controlling supplies while maintaining concise records of all beverage stock.
- Minimizing wastage, breakage, and spoilage.
- Using upselling techniques to exceed guest expectations and increase revenue.
Skills and Qualifications:The ideal candidate will possess a diploma or degree in hospitality with a maximum of two years of experience in a similar role. Proficiency in both written and spoken English is essential, and familiarity with Micros is desirable. Previous experience in minor leadership or supervisory roles is a definite advantage.
Key Competencies:The successful candidate will be customer-driven, proactive, and have a charismatic, approachable demeanor. You will thrive under pressure in a fast-paced environment and collaborate well with a multicultural team and diverse guests while demonstrating:
- Understanding the Job
- Taking Responsibility
- Recognizing Differences
- Customer Focus
- Adaptability
- Teamwork
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