Join Hilton as a Receptionist! As a pivotal part of our team, your role will be instrumental in providing exceptional reception services to our distinguished guests, ensuring a memorable experience from the moment they check in until they check out.
Key Responsibilities:- Achieve positive outcomes from guest queries efficiently.
- Manage check-in/check-out processes and perform necessary audit procedures.
- Keep Front Office Manager and Reception Supervisors informed of relevant guest feedback.
- Exhibit exemplary customer service skills at all times.
- Participate in training sessions and contribute to the development of the Night Team.
- Utilize knowledge of hotel offerings, including room categories and promotions, to maximize occupancy and promote services.
- Follow proper procedures for handling foreign currencies and payments.
- Adhere to hotel security and health/safety regulations.
- Assist other departments as needed.
Qualifications:- Experience in a customer-focused environment.
- A completed high school certificate or equivalent.
- A positive attitude and strong communication skills.
- Commitment to high standards of customer service.
- Excellent grooming and appearance standards.
- Ability to work independently and as part of a team.
- Competency in IT systems is required.
Preferred Attributes:- Prior experience with cash handling.
Experience the legacy of hospitality at Hilton, where our team members embody our vision of filling the earth with the light and warmth of hospitality.
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