وظائف مسؤول حجوزات لحديثي التخرج في المدينة المنورة

Join our team as a Reservations Agent at Marriott International!
As a part of our dedicated team, you will be responsible for processing all reservation requests, changes, and cancellations through various channels such as phone, fax, or mail. Your role is crucial in understanding guest reservation needs and determining the appropriate room type.

Key Responsibilities:

• Verify availability of room types and rates.
• Explain guarantee, special rates, and cancellation policies to guests.
• Accommodate and document special requests accurately.
• Answer questions regarding property facilities/services and room accommodations.
• Utilize effective sales techniques to maximize revenue.
• Input data accurately in the reservation system.
• Follow escalation procedures for guest concerns.
• Maintain confidentiality of proprietary information and protect company assets.

Requirements:

• Education: High school diploma or equivalent.
• Related Work Experience: No specific experience required.
• Supervisory Experience: Not required.
• License/Certification: None needed.

At Marriott International, we pride ourselves on fostering an inclusive culture and a diverse workforce. Join us to ignite curiosity, expand your horizons and be a part of a global team where you can thrive.

Join Hilton as a Reservations Agent!
As a Reservations Agent, you will be the main contact for room reservations at our hotel, providing exceptional service and influencing guests' decisions to stay. Your role is crucial in ensuring a smooth booking experience.

Key Responsibilities:

• Convert inquiries into contracted business.
• Respond positively to sales inquiries and identify leads.
• Provide accurate and timely responses to guests while adhering to brand standards.
• Deliver prompt and efficient service to exceed guest expectations.

Requirements:

• Passion for customer service.
• Professional phone manner and excellent communication skills.
• Strong administration and organizational skills.
• Intermediate computer proficiency.

Preferred:

• Previous experience in a Reservations environment.
• Tertiary qualifications or collegiate-level degree.

At Hilton, we aim to create exceptional experiences for our guests and our team members are at the heart of this vision. Join us in creating remarkable hospitality experiences every day.