Join our team as a Reservations Agent at Marriott International!As a part of our dedicated team, you will be responsible for processing all reservation requests, changes, and cancellations through various channels such as phone, fax, or mail. Your role is crucial in understanding guest reservation needs and determining the appropriate room type.
Key Responsibilities:- Verify availability of room types and rates.
- Explain guarantee, special rates, and cancellation policies to guests.
- Accommodate and document special requests accurately.
- Answer questions regarding property facilities/services and room accommodations.
- Utilize effective sales techniques to maximize revenue.
- Input data accurately in the reservation system.
- Follow escalation procedures for guest concerns.
- Maintain confidentiality of proprietary information and protect company assets.
Requirements:- Education: High school diploma or equivalent.
- Related Work Experience: No specific experience required.
- Supervisory Experience: Not required.
- License/Certification: None needed.
At Marriott International, we pride ourselves on fostering an inclusive culture and a diverse workforce. Join us to ignite curiosity, expand your horizons and be a part of a global team where you can thrive.
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