Join Our Team as a Customer Services Specialist!At شركة عبدالرحمن عثمان محمد العثمان وشريكه, we are dedicated to providing exceptional service to our customers. As a Customer Services Specialist, you will play a vital role in ensuring high satisfaction and efficiency within our service team.
Key Responsibilities:- Develop and define performance indicators and quality standards for customer service.
- Participate in updating customer service procedures and manuals.
- Identify strengths and weaknesses in customer service systems and prepare specialized documents and reports.
- Conduct studies and analyses to establish key performance indicators in collaboration with quality management.
- Develop advanced programs and creative initiatives to meet customer needs and expectations.
- Analyze data to identify patterns of complaints and gaps, and create plans to address these issues.
Qualifications:- Bachelor's degree in various fields such as Marketing, Public Relations, Customer Service, or Executive Secretarial Studies.
Skills:- Advanced customer service skills.
- Strong research and quality assurance abilities.
- Report preparation and monitoring expertise.
- Client experience management.
We welcome both male and female candidates who meet the criteria and are eager to contribute to our team.
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