Join Alnafitha IT as a Technical Support Specialist!Alnafitha IT is a distinguished provider of IT services and solutions in Saudi Arabia, dedicated to delivering top-notch support to our clients. We are currently seeking a
Technical Support Specialist - ITSM to join our team in Jeddah.
About Us:Founded in 1993, Alnafitha IT has grown from a startup to a market leader, showcasing our dedication to enhancing operational efficiency and ensuring customer satisfaction through innovative digital solutions.
Key Responsibilities:- ManageEngine Administration & Monitoring: Ensure comprehensive operational support and system optimization.
- Vendor Communication: Collaborate with ManageEngine for technical support and updates.
- Documentation & Knowledge Management: Create and maintain essential documentation for operational processes.
- Training & Enablement: Provide training sessions to staff to optimize the use of IT systems.
- Asset Management: Maintain accurate IT asset inventories and manage reporting.
- Change Management Compliance: Participate in Change Management processes to ensure quality service delivery.
Requirements:- Bachelor's degree in Information Technology, Computer Engineering, or related field.
- 3-5 years of experience with ITSM/ITOM tools, preferably ManageEngine.
- ITIL Foundation Certification is mandatory.
- MCSE preferred.
As an equal opportunity employer, Alnafitha IT encourages all qualified individuals to apply without discrimination. We are committed to nurturing talent and fostering a diverse workplace.
