وظائف لحديثي التخرج في مكة المكرمة

• Act as the first inquiry line for room reservations.
• Convert inquiries into confirmed bookings quickly and efficiently.
• Identify potential sales leads for future business.
• Maintain professional communication standards while ensuring reservations are accurate and meet guest expectations.
• Always uphold the hotel’s brand standards while providing prompt and efficient service.

• A passion for exceptional customer service.
• Professional telephone manner and strong communication skills.
• Excellent organizational and administrative skills.
• Intermediate level of computer proficiency.

• Prior experience in a reservations setting.
• Tertiary education or collegiate-level degree.

• Identify new contacts, develop sales leads, and respond to sales opportunities to maximize revenue.
• Understand hotel amenities, packages, and promotions to effectively communicate with clients.
• Generate quotations and written confirmations for clients.
• Produce accurate and timely reports for the Sales Director and senior management.
• Monitor customer satisfaction regularly and resolve outstanding issues.
• Arrange and conduct hotel show rounds.

• Excellent communication skills.
• High level of IT skills, including proficiency in Excel, PowerPoint, and Word.
• Proactive approach to meeting deadlines and targets.
• Strong organizational and administrative skills.

• Previous experience in a sales role.
• Relevant degree in sales or business discipline.

• Ensure Seamless Operations: Manage daily food and beverage operations, ensuring quality service and effective marketing strategies.
• Enhance Guest Satisfaction: Develop guest satisfaction strategies, monitor trends, gather feedback, and drive continuous improvements.
• Drive Operational Efficiency: Oversee administrative functions, implementing cost controls for food, beverage, and labor expenses.
• Elevate Quality and Service Standards: Support exceptional food and beverage delivery, enhancing guest satisfaction and driving revenue.
• Inspire and Develop the Team: Mentor team members and provide professional development opportunities.
• Uphold Regulatory Standards: Ensure compliance with health, safety, and sanitation regulations.
• Project Management: Oversee timelines, budgets, and vendor coordination.
• Team Leadership: Recruit and train staff, fostering collaboration under pressure.
• Financial Management: Manage pre-opening budgets and negotiate vendor contracts.
• Customer Focus: Ensure guest experience remains top priority from day one.

• Manage guest queries efficiently and with a friendly demeanor.
• Serve alcoholic and non-alcoholic beverages in accordance with licensing regulations.
• Maintain a thorough knowledge of menu items and hotel services.
• Ensure that all service stations are well stocked for efficient operations.
• Comply with hotel security, fire regulations, and health and safety standards.
• Follow Hilton grooming standards, including uniform dress code and personal hygiene.

• Experience in the Food and Beverage department or industry.
• Previous experience in cash handling.
• Knowledge of Food Hygiene Regulations.

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world.
• Make a difference through our Corporate Social Responsibility activities, like Planet 21.

• Consistently offer a professional and friendly greeting, and provide engaging service to our guests.
• Assist guests regarding food and beverage menu items in an informative and helpful way.
• Follow outlet policies, procedures, and service standards.
• Ensure safety and sanitation policies are properly followed when handling food and beverages.

• Strong focus on guest needs while remaining calm and courteous at all times.
• Strong interpersonal and problem-solving abilities.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively and collaboratively as part of a team.

• Receive each Guest call warmly and professionally, ensuring a friendly interaction.
• Facilitate effective communication with all relevant departments to ensure seamless service delivery.
• Address every query politely, consistently exceeding Guest expectations.
• Greet Guests by name upon calling, adhering to established standards.
• Stay informed about the Hotel's services and local offerings, maintaining up-to-date knowledge.
• Use the Opera Guest profile system to cultivate awareness of Guest profiles.
• Complete long-distance call vouchers and accurately record them on the traffic sheet.
• Manage the Guest wake-up call sheet, delivering calls promptly to meet established standards.
• Ensure the smooth operation of the switchboard, facilitating fast and efficient call transfers.
• Take messages for Guests and Management according to prescribed standards.
• Uphold environmental, health, and safety standards in alignment with organizational policies.

Key Responsibilities:

• Validate the availability of required documents prior to job start to minimize downtime.
• Operate machines as per Work Instructions to ensure safe operations.
• Troubleshoot machinery issues and collaborate with team leaders for solutions.
• Regularly inspect product quality and manage samples for quality control checks.
• Complete all production reports accurately and submit to the Team Leader.
• Ensure compliance with GMP and maintain cleanliness standards at all times.

Safety Responsibilities:

• Follow all health and safety procedures related to your role.
• Report unsafe conditions or incidents immediately.
• Participate in safety meetings and training sessions offered by the company.

Join the renowned Radisson Hotel Group, one of the world’s largest hotel groups, as a Security Agent/Officer. This role is dedicated to ensuring safety and security within our vibrant hotel environment. Our commitment is deeply rooted in creating memorable experiences for guests and employees alike.

As a Security Agent, your responsibilities will include:

• Supporting the smooth running of the safety & security department to maintain the highest levels of security.
• Maximizing guest satisfaction and comfort by delivering positive and timely responses to inquiries.
• Ensuring adherence to safety protocols and compliance with all relevant legislation.
• Building effective working relationships while promoting company culture and values.
• Collaborating with other team members to achieve departmental objectives.

Qualifications:

• Prior experience in safety & security is beneficial but not essential.
• Hands-on approach with a commitment to delivering exceptional service.
• Strong communication and problem-solving skills.

Why join us? We invest in your growth and career development, fostering a culture of continuous learning and inclusivity. Enjoy global and local perks!

If you are ready to bring your passion and energy to our team, we welcome your application. Let's make every moment matter at Radisson Hotel Group!

• Communicate and deliver information effectively, both verbally and in writing, within a business context.
• Monitor, collect, and analyze various data sources to create reports that aid in decision-making processes.
• Identify, isolate, and rectify faults in equipment to restore operational conditions, applying Root Cause Analysis (RCA) when necessary.
• Operate NAPCO’s Computerized Maintenance Management Software and other interfaced software systems.
• Use Condition Monitoring results to predict maintenance needs and schedule corrective actions accordingly.