Join Our Team as a Telephone Operator!We are currently looking for dynamic and self-motivated Front Office professionals to take their careers to the next level with Rotana Hotels.
Job Responsibilities:- Receive each guest call in a professional and friendly manner.
- Maintain effective communication with all related departments to ensure smooth service delivery.
- Handle every query in a polite and courteous manner and exceed guest expectations.
- Ensure guests are greeted by name upon calling as per Rotana standards.
- Maintain up-to-date knowledge of the hotel and local services.
- Maintain awareness of guest profiles through the Opera guest profile system.
- Complete management’s long-distance call vouchers and record them accurately.
- Maintain the guest wake-up call sheet and deliver calls on time.
- Ensure the proper operation of the switchboard for fast and efficient call transfers.
- Take messages for guests and management as per required standards.
Skills and Qualifications:- Diploma/degree in hospitality management with relevant work experience.
- Excellent written and verbal English communication skills.
- Strong voice modulation abilities.
- Computer literate; knowledge of Opera is a plus.
Candidate Profile:The ideal candidate will be customer-driven and possess a proactive personality. You should work well under pressure in a fast-paced environment and thrive in a multicultural setting.
Key Competencies:- Understanding the Job
- Taking Responsibility
- Recognizing Differences
- Customer Focus
- Adaptability
- Teamwork
