Join Lucid Motors as an IT Helpdesk TechnicianAt Lucid, we're paving the future in luxury electric vehicles. As part of our dedicated team, you'll play a crucial role in ensuring our technology meets the extraordinary demands of our innovative products.
Key Responsibilities:- Provide first-line technical support to end-users via phone, email, chat, or ticketing systems.
- Troubleshoot hardware and software issues effectively.
- Assist in onboarding processes and handle user account management.
- Collaborate with IT teams to maintain standardized configurations and support requests.
- Monitor and address network connectivity issues and security incidents.
Qualifications:- Bachelor’s degree in computer science or related field.
- 2+ years of experience in a technical support role, preferably in corporate settings.
- Familiarity with ITSM, ITIL processes, and ticketing systems.
- Excellent communication skills and ability to work collaboratively.
- Strong knowledge of Windows/Mac OS, networking, and security systems.
Join us at Lucid Motors, where you'll contribute to a transformative vision for a sustainable future.
