Join Amazon as an IT Support Associate! In this critical role, you will leverage your technical skills to assist the operations team in overcoming numerous technical challenges across Amazon operations facilities.
Key Responsibilities:- Allocate, maintain, and troubleshoot IT equipment within Amazon Operations.
- Handle support requests and procedures across the network.
- Assist in training new hires.
- Continuously learn new technologies.
- Support customers in various buildings, along with remote assistance.
- Physically manage and move equipment weighing up to 49lbs and stand or walk during shifts lasting up to 12 hours.
- Travel locally or regionally to meet customer needs.
Basic Qualifications:- 1+ years of experience supporting Windows, Mac, or Linux operating systems.
- Proven troubleshooting experience with integrated and interdependent computer systems.
- Experience maintaining and troubleshooting zebra thermal printers, PCs, and scanners.
Preferred Qualifications:- Certifications such as CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux, or AWS.
- Strong experience in high customer service environments.
Join our inclusive culture at Amazon, which empowers employees to achieve the best results for customers. We actively recruit diverse talent and are committed to supporting your development and growth within the company.
