Join Jumeirah as a Reservations Agent!Jumeirah, a global leader in luxury hospitality, is currently seeking a dedicated Reservations Agent for our Reservations Department at Jumeirah Jabal Omar Hotel, located in the heart of Makkah. This is an exciting opportunity to be part of a brand synonymous with Arabian luxury hospitality.
About the Hotel:Situated just minutes from Masjid Al Haram, our hotel features a range of dining venues, retail outlets, and meeting spaces, providing an exceptional experience for our guests.
Main Responsibilities:- Respond to email queries within 24 hours and attend calls promptly under IFH & LQA standards.
- Gather necessary guest details during bookings, ensuring their information is accurately noted in the Opera system.
- Maintain professional email and telephone etiquette, while ensuring all reservation correspondence is fully understood and acted upon.
- Communicate last-minute changes to the respective departments effectively.
Desired Qualifications:- Strong communication skills with a focus on courteous and clear guest interaction.
- Ability to multitask in a fast-paced environment.
- Competency in MS Office applications.
Benefits:We offer an attractive salary in Saudi Riyals (SAR), along with generous F&B benefits, reduced hotel rates, health care packages, flights home, and more, making this role appealing to high performers in the hospitality sector.
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