Join Ferrero: Ferrero is a family-owned company known for its iconic brands such as Nutella®, Tic Tac®, and Ferrero Rocher®. We are committed to building a multicultural and inclusive workplace where every employee can excel.
Role Overview: As a Customer Service Specialist (CSS), you will be essential in managing customer service operations across Saudi Arabia. Your key responsibilities include:
- Handling customer interactions and managing orders efficiently.
- Ensuring smooth shipment processes and maintaining strong relationships with key accounts.
- Collaborating closely with internal teams such as Demand Planning, Logistics, and Sales.
- Monitoring operations and analyzing performance metrics to identify improvement areas.
- Implementing initiatives that enhance order-to-delivery cycles and service quality.
Qualifications: We are looking for a candidate who holds a Bachelor’s degree and has 1 to 3 years of relevant experience in customer service or supply chain operations. A strong understanding of logistics, planning techniques, and experience with SAP and CRM systems is essential.
Why Ferrero: Join us at Ferrero, where our commitment to quality and care is at the heart of everything we do. We believe in nurturing your abilities and providing a diverse work environment that fosters growth.
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