وظائف أخصائي خدمة عملاء في السعودية

About Barakah
Barakah is committed to transforming food surplus into valuable resources by connecting retailers, brands, and consumers in a seamless ecosystem. Through innovative technology and a strong community focus, Barakah strives to make food saving simple and accessible. Championing sustainability, the company is dedicated to redefining the way food is saved, shared, and appreciated across the region. Join us in our mission to foster a sustainable future for food.

Role Description
As a Customer Service Representative at Barakah, you will assist in handling customer inquiries and resolving issues to ensure a positive customer experience. Your day-to-day tasks will involve:

• Addressing product questions
• Resolving complaints
• Maintaining customer satisfaction
• Providing support to improve customer loyalty

Although this is a remote-type position, the candidate must be based in Jeddah for continued training purposes, where you will collaborate closely with the team to meet customer needs effectively.

Qualifications

• Strong skills in Customer Service, Customer Support, and Customer Satisfaction
• Ability to enhance Customer Experience and maintain high Customer Loyalty
• Effective communication and interpersonal skills
• Problem-solving skills with a proactive approach to resolving customer concerns
• Ability to work collaboratively in a team-oriented environment
• Previous experience in customer service is a plus
• Fluency in relevant languages

Join Our Team!
Al-Sunduq Al-Riyadi Holding Company, a licensed Saudi Closed Joint-Stock Company based in Jeddah, is looking for a motivated and articulate Customer Service Officer at Investors Relations Department. As a key representative for our company, you will play a vital role in building trust and facilitating communication between our executive management and both current and potential investors.

Responsibilities:

• Manage relationships with existing and prospective investors.
• Respond to investor inquiries professionally and accurately.
• Participate in investment meetings and events.
• Prepare presentations and marketing materials to attract investors.
• Coordinate with management and financial advisors during investment rounds.
• Enhance the company's image as a reliable and stable investment destination.

Requirements:

• Bachelor’s degree in Business Administration, Finance, or Public Relations.
• Minimum 2 years of experience in investor relations or financial fields.
• Excellent communication skills in Arabic and English.
• Proficient in Microsoft Office and Google Workspace tools.
• Strong understanding of capital market fundamentals and investment regulations.

Benefits:

• Competitive monthly salary with performance bonuses.
• Professional work environment that supports growth.
• Continuous development and training opportunities.
• Participation in investor events and meetings.

Join Madi International as a Customer Service Officer!
We are seeking a passionate and detail-oriented Saudi National to enhance our customer service team in Al Khobar. If you possess strong communication skills and commitment to delivering excellent service, we invite you to be part of our dynamic team.

Key Responsibilities:

• Handle incoming customer inquiries via phone, email, and WhatsApp.
• Provide product information, order updates, and support with returns or complaints.
• Coordinate with the sales and logistics teams to ensure smooth order fulfillment.
• Maintain customer satisfaction through prompt, polite, and professional service.
• Update customer records and service logs accurately.

Requirements:

• Saudi National Mandatory.
• Excellent communication skills in Arabic and English.
• Previous experience in customer service or call center roles is a plus.
• Strong organizational skills and attention to detail.
• Ability to multitask and handle pressure in a fast-paced environment.

About the Job
Takamol Holding is seeking a Customer Service Specialist to enhance customer experience and satisfaction. The Specialist will manage a high volume of inquiries through various support channels, ensuring timely resolutions and maintaining communication quality.

Key Responsibilities:

• Inquiry Management: Handle high volumes of incoming inquiries via approved channels (Email, Chat, Phone, Ticketing systems).
• Issue Resolution: Identify customers’ needs to achieve satisfaction by providing accurate information using appropriate tools.
• Ticket Lifecycle Management: Manage customer support tickets, ensuring timely closure within agreed service levels and maintaining high CSAT scores.
• Technical Coordination: Escalate complex technical issues to the technical team, tracking progress until resolution.
• Documentation: Maintain detailed records of customer interactions in the CRM system.
• Process Improvement: Identify common customer pain points and propose improvements to the customer journey.
• Quality Assurance: Adhere to communication procedures to ensure brand consistency and service quality.
• Ticketing Systems: Utilize experience with platforms like Zendesk or Salesforce.

Job Requirements:

• Minimum of 3–5 years of experience in customer support or a client-facing role.
• Bachelor’s Degree in Business Administration, Communications, or a related field.

Join Our Team as a Customer Service Specialist!
VIP Car Rentals Company is seeking dedicated individuals to fill the role of Customer Service Specialist in Riyadh. We are committed to providing exceptional service and looking for professionals who share our passion for excellence.

Key Responsibilities:

• Receive incoming calls and respond to customer inquiries with professionalism.
• Make outgoing calls as required by the business needs.
• Provide accurate information about the company’s services and products.
• Resolve customer complaints and follow up until closure.
• Record and update customer information in the company systems.
• Adhere to work policies and procedures as well as quality standards.
• Generate periodic reports for the direct supervisor.
• Achieve performance indicators as required.

Qualifications and Experience:

• 1 to 3 years of experience in a call center or customer service role.
• Experience with CRM systems and communication systems is preferred.
• Previous experience in the same sector is an advantage.

Required Skills:

• Excellent verbal and written communication skills.
• Ability to persuade and handle different types of customers.
• Good listening skills and quick responsiveness.
• Ability to work under pressure and be a team player.
• Time management and prioritization skills.
• Proficient in computer use and Microsoft Office programs.

Work Benefits:

• Competitive salary based on experience.
• Commission/Performance incentives.
• Professional and motivating work environment.
• Opportunities for career development and promotion.

Join CleanLife as a Customer Service Representative!
As a leading company in facilities services, specializing in deep cleaning and rehabilitative cleaning across the Kingdom, we are seeking a dedicated Customer Service Representative to enhance our team.

Job Objective:
To deliver professional customer support and service across all approved and available communication channels. You will respond to customer inquiries and resolve issues in a timely and effective manner, ensuring customer satisfaction and enhancing the overall service experience. This role operates within a shift system to ensure full coverage of working hours.

Key Responsibilities:

• Respond to customer inquiries via phone calls, email, and live chat.
• Handle customer complaints and ensure proper escalation to the appropriate level when required.
• Follow up on service requests and coordinate with relevant departments until completion.
• Adhere to company policies and procedures while interacting with customers.
• Work in shifts to ensure full coverage of office working hours.
• Collaborate effectively with other teams to achieve department objectives.

Qualifications & Requirements:

• Diploma or Bachelor’s degree in Business Administration, Marketing, or a related field.
• 1–3 years of experience in customer service or administrative support roles.
• Excellent verbal and written communication skills with a professional customer-focused attitude.
• Strong ability to work within a team, manage time effectively, and handle work pressure.

Join Our Team as a Customer Service Representative!
We are excited to announce that Namaya Investment is looking for passionate Customer Service Representatives to join our expanding team!

About Us:
Namaya Investment is a fully Saudi platform providing access to global markets including currencies, commodities, indices, gold, and oil. We pride ourselves on offering a transparent, secure, and commission-free trading environment that is fully compliant with Islamic Shariah principles.

The Role:
As the voice of Namaya, you will be the bridge between our company and our valued clients. Your responsibilities will include:

• Providing top-tier first-level support via live chat, email, and phone.
• Balancing customer needs with company guidelines professionally.
• Communicating clearly in both Arabic and English.
• Ensuring compliance with Cyprus and global regulations.
• Delivering a “WOW” service experience that exceeds expectations.

Requirements:
📍 Location: Based in Dammam or Riyadh.
Excellent command of Arabic and English.
Flexibility to work shifts and weekends (5 working days per week).
A basic understanding of financial markets.
Previous experience in customer service.
Highly motivated with a service-oriented mindset.

Ready to start your journey with us? Apply now!

Join BFL Group as a Customer Service Associate!
At BFL Group, we are committed to providing exceptional customer service that brings our customers back time and time again. As a Customer Service Associate (CSA), you'll play a critical role in our mission by delivering timely and professional support to our customers.

Role Responsibilities:

• Assist customers with order inquiries, expediting orders, and resolving post-sales issues.
• Communicate primarily through mail, chat, WhatsApp, phone, and social media.
• Utilize various software tools to navigate customer accounts and research policies to provide effective solutions.

Requirements:

• Excellent communication skills (both written and verbal).
• Ability to work independently and as part of a team.
• Strong customer service orientation and problem-solving abilities.
• Proficiency in computer applications, including Microsoft Office and Internet navigation.
• Willingness to work flexible hours, including weekends and holidays.

If you are passionate about delivering outstanding customer experience and ready for a challenging role, we encourage you to apply today!