وظائف اخصائي دعم فني في السعودية

We are seeking a dedicated Technical Support Specialist to join our team at Abdul Hadi Abdullah Al-Qahtani & Sons Beverage Company (AQS-PEPSI). In this role, you will be responsible for providing technical assistance and support related to computer systems, hardware, and software.

Key Responsibilities:

• Install and configure new PC hardware and software on desktops, laptops, and peripherals such as phones and printers.
• Diagnose, troubleshoot, and resolve hardware and software issues.
• Perform basic computer wired and wireless network troubleshooting.
• Monitor and maintain computer systems and networks.
• Assist users with setup and problem resolution.
• Maintain an inventory of all computing devices.
• Ensure workstations have the latest security features in compliance with company policies.
• Setup user accounts and manage connectivity issues.

Qualifications:

• Bachelor’s degree in IT or Computer Engineering.
• A minimum of 2 years of experience in technical support.

Skills:

• Excellent communication skills.
• Customer-oriented and patient approach.
• Ability to work collaboratively in a team environment.
• Knowledge of ITIL and CCNA.
• Capability to diagnose and resolve technical issues effectively.

About the Role:
The Junior Technical Support Specialist will serve as a critical point of contact for customers experiencing technical issues with their products or services. This role requires a detail-oriented and proactive individual who possesses a strong understanding of technical troubleshooting and customer service best practices.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, or chat to provide technical support and troubleshooting assistance.
• Diagnose and resolve technical issues related to hardware, software, and network problems, ensuring timely resolution.
• Maintain detailed records of support interactions in the ticketing system for tracking purposes and future reference.
• Collaborate with senior technical staff to escalate complex issues that require in-depth technical knowledge for further resolution.
• Provide training and guidance to customers on how to utilize products effectively to prevent common issues.
• Monitor and follow up on assigned tickets to ensure resolution within Service Level Agreements (SLAs).
• Assist in creating and maintaining a comprehensive knowledge base that documents common issues and their resolutions.
• Participate in team meetings to discuss ongoing issues and share insights for process improvements.

Requirements:

• A minimum of 12 years of experience in technical support or related field.
• Strong understanding of computer hardware and software, networking concepts, and operating systems (Windows, MacOS, and Linux).
• Proven ability to troubleshoot technical issues effectively and efficiently with a focus on resolution.
• Excellent verbal and written communication skills, demonstrating clarity in relaying technical information to end-users.
• Ability to work collaboratively within a team setting while maintaining a customer-first mindset.
• Familiarity with ticketing systems and remote troubleshooting tools.
• Strong analytical and problem-solving skills with attention to detail.
• Capacity to manage multiple priorities and adjust to changing circumstances in a fast-paced environment.
• Proficiency in documenting processes and creating support documentation for future reference.

We are seeking a dedicated Technical Support Specialist to join our team at Abdul Hadi Abdullah Al-Qahtani & Sons Beverage Company (AQS-PEPSI). In this role, you will be responsible for providing technical assistance and support related to computer systems, hardware, and software.

Key Responsibilities:

• Install and configure new PC hardware and software on desktops, laptops, and peripherals such as phones and printers.
• Diagnose, troubleshoot, and resolve hardware and software issues.
• Perform basic computer wired and wireless network troubleshooting.
• Monitor and maintain computer systems and networks.
• Assist users with setup and problem resolution.
• Maintain an inventory of all computing devices.
• Ensure workstations have the latest security features in compliance with company policies.
• Setup user accounts and manage connectivity issues.

Qualifications:

• Bachelor’s degree in IT or Computer Engineering.
• A minimum of 2 years of experience in technical support.

Skills:

• Excellent communication skills.
• Customer-oriented and patient approach.
• Ability to work collaboratively in a team environment.
• Knowledge of ITIL and CCNA.
• Capability to diagnose and resolve technical issues effectively.

About the Role:
The Junior Technical Support Specialist will serve as a critical point of contact for customers experiencing technical issues with their products or services. This role requires a detail-oriented and proactive individual who possesses a strong understanding of technical troubleshooting and customer service best practices.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, or chat to provide technical support and troubleshooting assistance.
• Diagnose and resolve technical issues related to hardware, software, and network problems, ensuring timely resolution.
• Maintain detailed records of support interactions in the ticketing system for tracking purposes and future reference.
• Collaborate with senior technical staff to escalate complex issues that require in-depth technical knowledge for further resolution.
• Provide training and guidance to customers on how to utilize products effectively to prevent common issues.
• Monitor and follow up on assigned tickets to ensure resolution within Service Level Agreements (SLAs).
• Assist in creating and maintaining a comprehensive knowledge base that documents common issues and their resolutions.
• Participate in team meetings to discuss ongoing issues and share insights for process improvements.

Requirements:

• A minimum of 12 years of experience in technical support or related field.
• Strong understanding of computer hardware and software, networking concepts, and operating systems (Windows, MacOS, and Linux).
• Proven ability to troubleshoot technical issues effectively and efficiently with a focus on resolution.
• Excellent verbal and written communication skills, demonstrating clarity in relaying technical information to end-users.
• Ability to work collaboratively within a team setting while maintaining a customer-first mindset.
• Familiarity with ticketing systems and remote troubleshooting tools.
• Strong analytical and problem-solving skills with attention to detail.
• Capacity to manage multiple priorities and adjust to changing circumstances in a fast-paced environment.
• Proficiency in documenting processes and creating support documentation for future reference.

Join ALESAYI HOLDING as a Technical Support Supervisor!
We are committed to delivering top-notch service and support to our clients, and we are looking for a motivated individual to lead our technical support team.

Roles and Responsibilities:
- Supervise the technical support team, ensuring adherence to service standards and response times.
- Coordinate warranty claims and spare parts procurement with the procurement department and suppliers.
- Manage preventive maintenance schedules for all assigned locations.
- Review and track maintenance requests, ensuring timely resolution.
- Collaborate with procurement and logistics teams to ensure availability of required spare parts.
- Provide technical training and support to the team as needed.
- Monitor and report key performance metrics for maintenance and service efficiency.
- Oversee new project installations, coordinating with vendors, clients, and internal teams to ensure smooth execution.
- Manage resources and timelines for new installations, ensuring projects are completed on schedule and within budget.
- Ensure compliance with safety and quality standards during project installations.

Required Qualifications:
- Bachelor’s degree in engineering (Mechanical, Electrical, or related field) or equivalent experience.
- 3+ years in technical support, maintenance, and project coordination, or a related field.
- Previous experience in a supervisory or leadership role is preferred.

Nationality:
- Only Saudis.

Join ALESAYI HOLDING as a Technical Support Supervisor!
We are committed to delivering top-notch service and support to our clients, and we are looking for a motivated individual to lead our technical support team.

Roles and Responsibilities:
- Supervise the technical support team, ensuring adherence to service standards and response times.
- Coordinate warranty claims and spare parts procurement with the procurement department and suppliers.
- Manage preventive maintenance schedules for all assigned locations.
- Review and track maintenance requests, ensuring timely resolution.
- Collaborate with procurement and logistics teams to ensure availability of required spare parts.
- Provide technical training and support to the team as needed.
- Monitor and report key performance metrics for maintenance and service efficiency.
- Oversee new project installations, coordinating with vendors, clients, and internal teams to ensure smooth execution.
- Manage resources and timelines for new installations, ensuring projects are completed on schedule and within budget.
- Ensure compliance with safety and quality standards during project installations.

Required Qualifications:
- Bachelor’s degree in engineering (Mechanical, Electrical, or related field) or equivalent experience.
- 3+ years in technical support, maintenance, and project coordination, or a related field.
- Previous experience in a supervisory or leadership role is preferred.

Nationality:
- Only Saudis.