About Us: Riada Law Firm is a legal services provider committed to offering exceptional legal solutions to our clients. We are currently in a phase of strategic expansion, and we are looking for a skilled Operations Manager to take full charge of our daily administrative and operational affairs.
Job Description: As the Operations Manager, you will be responsible for ensuring the smooth and efficient running of all day-to-day operations. Your role is vital to our growth, encompassing staff management, administrative oversight, process improvement, and client satisfaction. You will be the cornerstone that allows our firm to operate at its highest potential.
Key Responsibilities:- Oversee all administrative and operational activities within the firm.
- Manage the team, including performance evaluation, training, and professional development.
- Monitor client relations, handle inquiries and complaints, and implement strategies to enhance customer satisfaction.
- Manage the operational budget, monitor expenditures, and oversee billing and invoicing processes.
- Identify and implement new policies and procedures to improve efficiency and productivity.
- Prepare regular reports for the partners on the firm's operational and financial performance.
- Ensure full compliance with all local laws and regulations concerning the work environment.
Required Qualifications:- A minimum of 5 years of experience in a management role, preferably within a professional services firm (legal, consulting, etc.).
- Proven leadership and communication skills with a track record of effectively managing teams.
- Exceptional organizational skills, with a strong ability to problem-solve and make sound decisions.
- Proficiency in management systems (Odoo experience is a plus).
- Ability to work independently and take full ownership of assigned tasks.
- Bachelor's degree in Business Administration or a related field.
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