Call Center Agent

in Sky Color Car

21 days ago

	Salary	3,000 / Month
	Contract Type	Full-time
	Workplace type	On-site
	Location	Ibn Sina, Al Khobar

Call Center Representative

· Al Khobar Saudi Arabia

· Full-time

· Company: sky color car

Job Description

Job Description:

We are looking for a skilled and experienced “Female Call Center & Tele Sales Representative” to join our team. The ideal candidate must be a “Saudi national” with at least “2 years of experience” in a call center, customer service, or tele sales role. Fluency in “Arabic” (native level) is required, along with excellent communication, negotiation, and sales skills.

Responsibilities:
- Handle inbound and outbound customer calls professionally and efficiently.
- Promote and sell products/services over the phone to potential and existing customers.
- Provide accurate information about products, services, and company policies.
- Achieve and exceed sales targets.
- Resolve customer complaints and issues in a timely manner.
- Maintain a high level of customer satisfaction and build strong relationships.
- Document customer interactions and update records in the system.
- Follow up on leads and opportunities to close sales.

Qualifications

Requirements:

Saudi national (female)
Minimum of “2 years of experience” in a call center, customer service, or tele sales role
Proven track record in achieving sales targets
Native proficiency in “Arabic”; fluency in English is a plus
Strong communication, negotiation, and interpersonal skills
Ability to work in a fast-paced environment and handle multiple tasks
Proficient in using computers and call center software
Positive attitude, self-motivated, and customer-focused mindset

Employment type:

Full Time

Requirements

For Saudis Only
Requires 2-5 Years experience

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Job Summary:
Responsible for handling inbound and outbound calls with patients, supporting them with appointment booking, service information, and general inquiries. The role requires excellent communication skills, professionalism, and a commitment to providing a smooth and positive patient experience over the phone.

Job Responsibilities:

Answer incoming patient calls (inbound) in a professional and courteous manner.
Make outbound calls to confirm, reschedule, or follow up on appointments and services.
Accurately book appointments in the system based on clinic policies and medical guidelines.
Record all relevant information and notes in the system during or after each call.
Handle patient complaints or forward them to the appropriate teams as per standard procedures.
Follow approved call scripts and adhere to service quality standards.
Meet daily performance targets such as call volume, average handling time, and satisfaction scores.
Maintain patient confidentiality and comply with data privacy standards.

The employee may be assigned additional tasks within their scope of work based on business needs and may be reassigned across units or teams within the center as required.

Education / Professional Qualifications:

High school diploma required (Diploma or Bachelor's degree is preferred).
Previous experience in a call center or customer service environment is preferred.

Experts & Skills: