Call Center Agent

Join My Clinic, the leading multispecialty outpatient care provider in Saudi Arabia. Here, our mission to help people live longer, healthier, and happier lives drives everything we do. Since 2017, we've been at the forefront of healthcare, combining innovation with a deep commitment to care, collaboration, ambition, and responsibility. As we continue to grow and reach new heights, we're looking for passionate individuals who share our vision and values.

Job Summary:
Responsible for handling inbound and outbound calls with patients, supporting them with appointment booking, service information, and general inquiries. The role requires excellent communication skills, professionalism, and a commitment to providing a smooth and positive patient experience over the phone.

Job Responsibilities:

• Answer incoming patient calls (inbound) in a professional and courteous manner.
• Make outbound calls to confirm, reschedule, or follow up on appointments and services.
• Accurately book appointments in the system based on clinic policies and medical guidelines.
• Record all relevant information and notes in the system during or after each call.
• Handle patient complaints or forward them to the appropriate teams as per standard procedures.
• Follow approved call scripts and adhere to service quality standards.
• Meet daily performance targets such as call volume, average handling time, and satisfaction scores.
• Maintain patient confidentiality and comply with data privacy standards.

The employee may be assigned additional tasks within their scope of work based on business needs and may be reassigned across units or teams within the center as required.

Education / Professional Qualifications:

• High school diploma required (Diploma or Bachelor's degree is preferred).
• Previous experience in a call center or customer service environment is preferred.

Experts & Skills:

• Strong verbal communication and interpersonal skills.
• Proficiency in spoken and written Arabic; English is preferred.
• Ability to use computer systems and appointment scheduling tools.
• Ability to work under pressure and manage multiple tasks.
• High level of commitment, accuracy, and time management.

The job involves communicating with guests in terms of studying and evaluating the services provided by the establishment, and booking regular maintenance appointments, receiving complaints from guests and dealing with them. Work 6 days a week, one shift (morning, evening).

About the Role
We are seeking a reliable and organized Storekeeper to manage the day-to-day operations of warehouse activities, including inbound and outbound goods, inventory control, and team coordination. The ideal candidate will possess strong organizational and communication skills, along with a solid understanding of warehouse systems and processes.

Key Responsibilities

• Plan and execute all warehouse operations including receiving and dispatching goods.
• Maintain accurate and up-to-date inventory records using MS Office and ERP systems.
• Ensure timely and precise responses to internal and external requests.
• Supervise warehouse workers and monitor performance and task progress.
• Prioritize incoming orders and ensure efficient workflow.
• Identify goods that require special handling and determine appropriate procedures.
• Ensure product availability in alignment with customer demand.
• Verify the quality and accuracy of outgoing shipments.
• Monitor warehouse supply needs and follow up until completion.

Requirements

• Saudi National only.
• Diploma or Bachelor's degree in a related field.
• Proficiency in Microsoft Office and ERP systems.
• Strong organizational and multitasking skills.
• Excellent communication skills in Arabic and English.
• Previous experience in warehouse/storekeeping is a plus.