Restaurant Manager

We are seeking a skilled and passionate Barista to join our dynamic coffee shop team, where you will craft exceptional coffee beverages and provide outstanding customer service. The ideal candidate will have extensive knowledge of coffee preparation techniques, ability to operate and maintain espresso machines, and maintain the highest standards of cleanliness and food safety. Key responsibilities include preparing and serving various coffee drinks, handling cash transactions, managing inventory, educating customers about our coffee offerings, and creating a welcoming atmosphere for all guests.

Job Purpose:

To generate sales, build strong customer relationships, and represent the brand positively while meeting assigned targets. This role involves both face-to-face and remote sales efforts and requires excellent communication and interpersonal skills.

Key Responsibilities:

• Identify and engage potential customers to generate leads and sales opportunities

• Understand customer needs and provide suitable product/service recommendations

• Conduct product presentations and demonstrations

• Meet or exceed monthly and quarterly sales targets

• Maintain relationships with existing clients to ensure repeat business and referrals

• Prepare and submit daily/weekly sales reports to management

• Participate in promotional activities and campaigns

• Handle customer objections professionally and work toward closing the sale

• Maintain accurate records in CRM systems

• Coordinate with internal teams to ensure customer satisfaction and order fulfilment

Requirements:

• Education: High School Diploma or Bachelor’s Degree (preferred)

• Experience: 13 years in a sales or customer service role

• Skills:

  • Strong communication and negotiation skills

  • Self-motivated and goal-oriented

  • Confident, professional, and well-groomed appearance

  • Ability to work independently and as part of a team

  • Fluent in Arabic and English

  • Basic computer proficiency

Preferred Traits:

• Positive attitude and enthusiasm for sales

• Passion for customer service and building lasting relationships

• Flexibility to travel if needed or work in shifts depending on the industry

Compensation:

• Base Salary: As mentioned above

• Commission/Incentives based on performance