Quality Specialist📣 Job Ad

Introduction:
We are looking for exceptional competence in the field of health quality to join the Rehab team for rehabilitation, as a healthcare and rehabilitation center specialized in the Al-Qassim region – Buraidah.

Responsibilities:

• Implementing health quality systems and standards (CBAHI or ISO) within the facility.
• Preparing and updating policies, procedures, and continuous improvement reports.
• Monitoring performance indicators, analyzing them, and raising developmental recommendations.
• Contributing to employee training programs on concepts of quality and safety.
• Managing risks.

Required Qualifications:

• Bachelor's degree in Quality Management, Health Management, or Public Health.
• Previous experience in quality within a healthcare facility.
• Knowledge of CBAHI or ISO standards in the health sector.
• Data analysis skills and decision-making based on indicators.
• Good ability to communicate and work with multidisciplinary teams.

Join Aqualia as an Operation & Maintenance & Performance Manager
Aqualia, one of the largest water management companies in Europe, is seeking an experienced professional to oversee the performance management of our water operations in Saudi Arabia. We provide services to millions and are committed to ensuring sustainable water supply.

Key Responsibilities:

• Identify corrective actions to improve network performance and achieve KPI targets.
• Analyze Non-Revenue Water (NRW) data to reduce technical and commercial losses.
• Establish and maintain effective reporting systems for water network efficiency.
• Monitor and evaluate water systems, DMA, AMR, and billing systems.
• Coordinate with business unit managers to implement NRW reduction strategies.
• Review data related to flow, pressure, and performance monitoring.
• Facilitate achievement of KPI targets for Continuity of Supply and NRW.
• Utilize IT tools such as Power BI and DMA monitoring systems.
• Perform additional tasks as required by direct line management.

Qualifications:

• Minimum 10 years of experience in drinking and sewage networks.
• At least 5 years in performance management.
• Proficient in MS Office and Power BI.
• Strong organizational and time-management skills.
• Demonstrable leadership capabilities as a team player.
• Bachelor's degree in Engineering or equivalent.
• Fluent in written and spoken English.

Join us at Aqualia for an opportunity to make a significant impact on water management in Saudi Arabia.

Overview:
Aqualia is seeking a dedicated Customer Services Support professional to join our team. As the fourth largest water company in Europe, we manage the complete water cycle and provide services to over 43 million users across 17 countries. The ideal candidate will serve as a liaison, delivering essential product and service information to our customers.

Key Responsibilities:

• Respond to customer inquiries related to water services, billing, and account information.
• Investigate and resolve customer complaints regarding water quality and billing discrepancies.
• Assist customers with billing inquiries and process payments.
• Manage service requests including new water connections and meter readings.
• Educate customers on water conservation and relevant regulations.
• Maintain accurate records of customer interactions and transactions.
• Communicate effectively with customers through various channels.
• Collaborate with field personnel for maintenance and repairs.
• Handle emergency situations related to water supply disruptions.
• Identify opportunities for process improvements in customer service.
• Ensure compliance with regulatory standards in service provision.
• Work closely with other departments to address customer concerns.

Requirements:

• Professionalism and excellent communication skills.
• Customer-centric approach with proven experience in customer services, preferably in the utilities sector.
• Degree in engineering or related field with postgraduate training in marketing or customer service.

Knowledge: English fluency (B2-C1) is required; Spanish and Arabic skills are valued.

We Offer:

• A stable position with a permanent contract.
• Opportunities for growth and professional development.
• Conditions aligned to experience and skills.