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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationDammam
WELCOME TO SITA
We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork.

About The Role & Team
The Business Analyst analyses and understands business challenges and processes. This role is responsible for defining and documenting customer requirements, producing functional specifications, and offering subject matter expertise to both development and client-facing teams. Additionally, they validate and refine customer requirements by confirming that the delivered solutions meet the required functionality, conducting user acceptance testing, managing change requests, and guiding customers on how to enhance their operations through the effective use of SITA’s applications.

What You’ll Do
  • Understand and evaluate requested changes to the system and its services.
  • Develop strategic plans for implementing changes and improvements.
  • Identify business requirements, prioritize them, and obtain review and approval.
  • Identify potential areas for improvement within the system.
  • Analyze and document customer needs, business processes, and functional specifications, ensuring alignment with business objectives.
  • Perform functional gap analysis, provide insights on product gaps, and support regional management with delivery timelines and feasibility assessments.
  • Develop comprehensive test cases and oversee user acceptance testing.
  • Assist in presales activities such as customer proposals, risk analysis, and site surveys.
  • Collaborate with development teams to assess technical feasibility, align delivery schedules, and manage customer expectations.

Qualifications
  • Bachelor’s degree in Computer Science, Information Systems, or a related IT field.
  • Minimum of 5 years of experience in business analysis for IT systems.
  • Strong knowledge of business process analysis, gap analysis, and requirements documentation.
  • Proficiency in developing and executing user acceptance test plans.
  • Strong communication and negotiation skills.
  • Proficient in SQL, working with Relational DBMS systems.

Requirements

  • Requires 2-5 Years experience

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