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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationJeddah
Join Our Team as a Customer Service Specialist!
Wajad Company, a leader in technological development in Saudi Arabia, is looking for a dedicated and customer-oriented Customer Service Specialist to join our team in Jeddah. This is a fantastic opportunity for individuals who are eager to ensure customer satisfaction and manage inquiries effectively.

Key Responsibilities:
  • Respond promptly and professionally to customer inquiries via phone, email, and messaging platforms.
  • Understand company services thoroughly to guide and educate customers accurately.
  • Resolve customer complaints efficiently while maintaining a positive tone and professional demeanor.
  • Maintain detailed records of customer interactions using CRM systems.
  • Coordinate internally with relevant departments to ensure timely and complete service delivery.
  • Follow up with customers to ensure issues are resolved and satisfaction is achieved.
  • Monitor recurring inquiries and suggest improvements to enhance service quality.

Requirements:
  • Diploma or Bachelor’s degree in Business Administration, Communication, or related field.
  • Minimum of 1 year experience in a customer service or client-facing role.
  • Excellent communication and problem-solving skills.
  • Fluent in Arabic and proficient in English.
  • Strong organizational and multitasking abilities.
  • Proficiency in Microsoft Office and CRM software.

What We Offer:
  • Growth opportunities.
  • Supportive work environment and professional development programs.
  • Continuous training to enhance customer service and communication skills.

Requirements

  • No experience required

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نبحث عن وظيفة خدمة عملاء متميزة للانضمام إلى فريقنا!

المسمى الوظيفي:
خدمة عملاء – المجال العقاري

مقر العمل:
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المهام والمسؤوليات:
  • استقبال استفسارات العملاء والرد على الاتصالات والرسائل.
  • متابعة العملاء المهتمين وتحويلهم للفريق المختص.
  • التنسيق مع فريق المبيعات لضمان تجربة عميل احترافية.
  • توثيق البيانات والملاحظات بدقة داخل نظام الـ CRM.
  • المشاركة في رفع تقارير يومية عن أداء الخدمة ومستوى رضا العملاء.

المؤهلات المطلوبة:
  • خبرة لا تقل عن سنة في خدمة العملاء (ويُفضل في المجال العقاري).
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  • إجادة استخدام برامج CRM ومنصات التواصل المختلفة.
  • شخصية لبقة ومنظمة، قادرة على التعامل مع ضغوط العمل.
  • الأفضلية للمتقدمات من داخل جدة أو من لديهن معرفة بسوق العقارات السعودي.

المزايا:
  • بيئة عمل احترافية وداعمة
  • ساعات عمل مرنة
  • رواتب مجزية + حوافز شهرية حسب الأداء
  • فرص للتطور الوظيفي داخل الشركة

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