
Customer Services Specialist📣 Job Ad
in Wajjad
23 days ago

Contract Type | Full-time | |
Workplace type | On-site | |
Location | Jeddah |
Join Our Team as a Customer Service Specialist!
Wajad Company, a leader in technological development in Saudi Arabia, is looking for a dedicated and customer-oriented Customer Service Specialist to join our team in Jeddah. This is a fantastic opportunity for individuals who are eager to ensure customer satisfaction and manage inquiries effectively.
Key Responsibilities:
Requirements:
What We Offer:
Wajad Company, a leader in technological development in Saudi Arabia, is looking for a dedicated and customer-oriented Customer Service Specialist to join our team in Jeddah. This is a fantastic opportunity for individuals who are eager to ensure customer satisfaction and manage inquiries effectively.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and messaging platforms.
- Understand company services thoroughly to guide and educate customers accurately.
- Resolve customer complaints efficiently while maintaining a positive tone and professional demeanor.
- Maintain detailed records of customer interactions using CRM systems.
- Coordinate internally with relevant departments to ensure timely and complete service delivery.
- Follow up with customers to ensure issues are resolved and satisfaction is achieved.
- Monitor recurring inquiries and suggest improvements to enhance service quality.
Requirements:
- Diploma or Bachelor’s degree in Business Administration, Communication, or related field.
- Minimum of 1 year experience in a customer service or client-facing role.
- Excellent communication and problem-solving skills.
- Fluent in Arabic and proficient in English.
- Strong organizational and multitasking abilities.
- Proficiency in Microsoft Office and CRM software.
What We Offer:
- Growth opportunities.
- Supportive work environment and professional development programs.
- Continuous training to enhance customer service and communication skills.
Requirements
- No experience required
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