Customer Services Specialist📣 Job Ad

Join Our Team as a Customer Service Specialist!
Wajad Company, a leader in technological development in Saudi Arabia, is looking for a dedicated and customer-oriented Customer Service Specialist to join our team in Jeddah. This is a fantastic opportunity for individuals who are eager to ensure customer satisfaction and manage inquiries effectively.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and messaging platforms.
• Understand company services thoroughly to guide and educate customers accurately.
• Resolve customer complaints efficiently while maintaining a positive tone and professional demeanor.
• Maintain detailed records of customer interactions using CRM systems.
• Coordinate internally with relevant departments to ensure timely and complete service delivery.
• Follow up with customers to ensure issues are resolved and satisfaction is achieved.
• Monitor recurring inquiries and suggest improvements to enhance service quality.

Requirements:

• Diploma or Bachelor’s degree in Business Administration, Communication, or related field.
• Minimum of 1 year experience in a customer service or client-facing role.
• Excellent communication and problem-solving skills.
• Fluent in Arabic and proficient in English.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office and CRM software.

What We Offer:

• Growth opportunities.
• Supportive work environment and professional development programs.
• Continuous training to enhance customer service and communication skills.

Join Alsulaiman Group as a Procurement Specialist!
Since 1983, Alsulaiman Group has evolved into a key player in the region with a diverse portfolio that shapes industries and enhances customer experiences. Guided by visionary leaders, we focus on building businesses with purpose and impact.

Purpose:
As a Procurement Specialist, you will oversee procurement activities in coordination with daily operations of ASG subsidiaries. Your primary goal will be to ensure valuable deals are made, procuring goods and services at the right cost, quality, and time.

Key Responsibilities:

• Sourcing: Identify potential suppliers, gather quotes, and evaluate suppliers.
• Contract Management: Draft contracts, review terms, and maintain contract databases.
• Contract Negotiation: Support contract negotiations under category manager supervision.
• Procurement Activities Coordination: Lead purchasing, issue PO orders, track deliveries, and resolve supplier issues.
• Data Entry and Analysis: Maintain records and assist in analyzing procurement data for cost-saving trends.
• Supplier Communication: Communicate with suppliers about order status and inquiries.
• Supplier Management: Track and report supplier performance.
• Compliance Monitoring: Ensure compliance with Group policies in procurement activities.
• Administrative Support: Provide general administrative support to the procurement category.

Education & Experience:
- Bachelor’s Degree
- Certifications (CIPP, CPP or relevant procurement certifications)
- 23 years of procurement experience
- Experience in Retail, Logistics, Real Estate, IF&B sectors in Saudi Arabia, Bahrain, and UAE markets.

Be part of a culture that values innovation and empowers its people. Apply now to make an impact with us!

Join Our Team as a Refrigeration and Air Conditioning Technician
We are looking for skilled and professional technicians to work on a project under an Operations and Maintenance company in Riyadh and Jeddah. This is an exciting opportunity to be part of a dynamic team that values commitment and discipline in the workplace.

Key Responsibilities:
- Perform maintenance and repair on refrigeration and air conditioning systems.
- Ensure that all work is completed to a high standard and in a timely manner.
- Collaborate with team members to meet project deadlines and requirements.

Qualifications:
- Experience in the same field is essential.
- Ability to work under pressure in a fast-paced environment.
- Strong commitment to work duties and responsibilities.

We invite you to apply and be part of our dedicated team!