Customer Services Specialist📣 Job Ad

Customer Job at SGS - Saudi Ground Services
Date: December 11, 2025

Role Objective:
To provide all necessary assistance and support to passengers as requested by customers, which may include check-in, baggage handling, boarding flights, welcoming arriving passengers, handling VIPs, providing special assistance to passengers, and addressing customer complaints to achieve their satisfaction.

Responsibilities:

• Provide direct customer services, including check-in, seat assignment, baggage inspection, collection of excess baggage, document and travel permit checks, interacting with passengers, redirecting them, and coordinating activities at the airport with relevant departments.
• Assist passengers as needed during arrival and check-in processes including support for special needs passengers such as unaccompanied minors, important passengers, and passengers needing wheelchair assistance.
• Provide support to colleagues in other areas of the airport to ensure the availability of wheelchairs, strollers, and security-checked baggage to be loaded upon departure and delivered to passengers upon arrival.
• Always maintain the highest standards of safety and security in accordance with SGS safety and health regulations.
• Knowledge of customer services including assistance in hotel bookings, ground transportation, catering, local attractions/activities, and other functions that will help the customer.
• Issue boarding passes and rebook passengers affected by flight interruptions or cancellations.
• Resolve requests and complaints and increase customer satisfaction in a fast-paced environment.

Requirements:

• Qualifications: The minimum required education is a high school diploma, preferably holding a bachelor's degree in a related field.
• Experience: 0 - 1 year of relevant experience.
• Languages: English - Intermediate level, Arabic - Advanced level.

About the Company:
Saudi Ground Services (SGS) is the driving force behind the safe and efficient handling of passengers and aircraft in the Kingdom of Saudi Arabia. We are committed to being the leading company with unparalleled high service standards and reliability. We provide our services to over 88 million passengers on 690,000 flights annually.