Operations Manager📣 Job Ad

Join Masar as an Operations Manager!
Masar, a leading addiction rehabilitation facility in Jeddah, Saudi Arabia, is dedicated to providing compassionate and transformative care. We focus on holistic recovery, addressing the physical, emotional, and social aspects of well-being.

Role Overview:
This is a full-time, on-site position where you will oversee daily operations to ensure efficiency and compliance with our organizational standards.

Key Responsibilities:

• Manage departments including Maintenance, Hospitality & Housekeeping, Procurement, and Technical Services.
• Ensure operational efficiency and compliance with standards.
• Lead and monitor operational workflows and maintenance requests.
• Develop preventive maintenance plans to ensure readiness of technical systems.
• Oversee hospitality services for inpatients, ensuring a clean and comfortable environment.
• Monitor procurement operations and manage vendor relationships.
• Collaborate with nursing and administrative departments for operational support.
• Conduct regular inspections to ensure service quality.
• Document operational incidents and implement corrective actions.
• Enhance operational standards for cleanliness and service delivery.

Qualifications:

• Bachelor’s or Master’s degree in Business Administration, Hospital Administration, Industrial Engineering, or related field.
• Minimum 5 years of experience as an Operations Manager in healthcare.
• Strong leadership skills and capability to manage multidisciplinary teams.
• Experience in facility operations, procurement, and vendor management.
• Excellent planning, organizational, and communication skills.

Join Nokia Al Saudia as a NOC FO Operations Manager!
As a pivotal member of our team, you will lead the Network Operations Center Front Office team to ensure smooth monitoring and management of Radio Access Network (RAN) infrastructure across 2G, 3G, 4G, and 5G technologies.

Key Responsibilities:

• Operational Management: Oversee daily NOC Front Office operations, ensuring 24/7 network monitoring and incident detection.
• Incident Management: Manage logging, diagnosis, and resolution of network incidents, escalating as necessary.
• Process & Procedure Implementation: Develop and enhance SOPs and escalation protocols for seamless operations.
• Communication & Coordination: Serve as the primary liaison during outages, providing timely management updates.
• Performance Monitoring & Reporting: Utilize monitoring tools to prepare regular performance reports for leadership.
• Team Leadership: Lead and mentor NOC analysts, managing shift schedules and fostering collaboration.
• Compliance & Quality Assurance: Ensure adherence to industry standards and conduct audits.
• Digital Transformation & Automation: Advocate for automation initiatives and ensure compliance.

Required Skills & Qualifications:

• Extensive experience in network operations with proven leadership in a NOC environment.
• Strong technical understanding of RAN infrastructure and network protocols.
• Excellent analytical and troubleshooting skills.
• Strong communication and leadership abilities.
• Degree in Engineering, Telecommunications or related field; vendor certifications preferred.

If you are passionate about driving operational excellence in telecommunications, we encourage you to apply!

Job Purpose
In this senior-level Operations Manager role, the Healthcare Operations Manager will oversee and ensure that all contractual obligations and KPIs are meticulously met. This includes managing daily operations, monthly invoicing, reviewing quotations, and ensuring that staff rosters align with contractual requirements.

Major Accountabilities

• General
  • Oversee the day-to-day operations of KAUST Health, including monthly resource allocation and planning.
  • Approve and oversee strategies to improve efficiency and productivity in collaboration with the service provider.
• Contract and KPIs
  • Monitor and review key performance indicators (KPIs) related to the medical services contract.
  • Where necessary, monitor improvement plans to rectify any KPI non-compliance.
  • Develop and implement KAUST operational policies and procedures to ensure consistency and compliance.
  • Oversee the work of the service provider, ensuring adherence to contractual obligations, quality standards, and regulatory requirements.
• Operations
  • Lead in the planning and implementation of facilities improvements/rectifications.
  • Identify opportunities for process improvement and ensure the service provider implements innovative solutions.
• Patient Experience & Referral
  • Oversee the management of the KAUST Patient Experience function and ensure a positive patient journey.
  • Act as the escalation point for patient complaints and feedback.
• Medical Insurance & Financial Oversight
  • Oversight and review of insurance rejection rates with action plans to improve claim acceptance.
  • Monitoring expenditure, revenue, and cost efficiency to support sustainable financial growth.
• Leadership and Team Management
  • Lead, mentor, and develop a high-performing team of professionals.
  • Foster a positive and supportive work environment that encourages teamwork and innovation.
• Continuous Improvements
  • Identify and implement best practices to enhance operational efficiency and service quality.

Person Requirements

• Demonstrates a strong understanding of KAUST Health services.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.

Qualifications

• Bachelor’s degree, preferably in medical specialties.
• Master's degree in Hospital Management & Healthcare Administration or MBA.

Experience

• Minimum 10 years of experience in healthcare operations, with at least 5 years in a managerial/lead role.
• Must have a strong background in the healthcare sector.