Quality Specialist📣 Job Ad

• Maintain records of quality reports, statistical reviews, and relevant documentation.
• Formulate procedures to inspect and report quality issues.
• Monitor all operations that affect quality.
• Implement preventative measures to prevent health hazards.
• Conduct multiple audits on the floor and for suppliers.
• Collaborate with other departments to address quality and safety issues.
• Implement root cause analysis with suppliers.
• Inspect procedures throughout the entire production cycle for efficiency and compliance with quality standards.
• Train the team on food safety policies and procedures.
• Ensure all legal standards are met.

• Excellent written and communication skills in English.
• Attention to detail with a results-driven approach.
• Reliable and trustworthy.
• Strong analytical, decision-making, and problem-solving skills.
• A pleasant personality with the ability to lead with empathy.

We are seeking a dedicated Customer Service Representative to join our team and provide exceptional support to our valued customers. The successful candidate will handle customer inquiries via phone, and chat, resolve complaints efficiently, and maintain accurate records of all customer interactions. Key responsibilities include processing orders and returns, providing product information, escalating complex issues to appropriate departments, and consistently delivering professional service that exceeds customer expectations.

• ManageEngine Administration & Monitoring: Ensure comprehensive operational support and system optimization.
• Vendor Communication: Collaborate with ManageEngine for technical support and updates.
• Documentation & Knowledge Management: Create and maintain essential documentation for operational processes.
• Training & Enablement: Provide training sessions to staff to optimize the use of IT systems.
• Asset Management: Maintain accurate IT asset inventories and manage reporting.
• Change Management Compliance: Participate in Change Management processes to ensure quality service delivery.

• Bachelor's degree in Information Technology, Computer Engineering, or related field.
• 3-5 years of experience with ITSM/ITOM tools, preferably ManageEngine.
• ITIL Foundation Certification is mandatory.
• MCSE preferred.