Receptionist

We need a receptionist to work in a prestigious hotel in Jeddah. It is required to be of Saudi nationality and hold at least a high school diploma. Duties include: receiving guests and organizing their appointments, dealing with the electronic booking system, and responding to guest inquiries. The applicant should possess excellent communication skills, proficiency in computer usage, and the ability to work within a team.

1. Welcoming customers: Receiving clients with a friendly smile and ensuring they feel comfortable and welcomed. 2. Managing reservations and waiting: Organizing table bookings and effectively managing waiting lists. 3. Taking orders: Accurately and professionally taking customer orders and ensuring they are recorded correctly. 4. Providing information: Supplying customers with information about the drink and food menu and special offers. 5. Handling payments: Receiving payments, issuing invoices, and dealing with different payment methods. 6. Coordinating with other staff: Communicating with the cooking and service team to ensure customer requests are met quickly and to a high standard. 7. Maintaining cleanliness: Assisting in keeping the reception and waiting area clean. 8. Resolving problems and complaints: Dealing with any inquiries or complaints in a professional and friendly manner and working to resolve them quickly. 9. Managing correspondence and special requests: Coordinating special requests or modifications requested by customers. 10. Monitoring customer satisfaction: Ensuring that customers are satisfied with the service and providing suggestions to improve the experience.