Receptionist

Join My Clinic, a leading multispecialty outpatient care provider in Saudi Arabia! Our mission is to help people live longer, healthier, and happier lives while delivering exceptional healthcare services. We are seeking a passionate and dedicated Receptionist to join our team.

Primary Responsibilities:

• Submit periodic progress reports on the strategic plans and operations of the Patient Experience Unit.
• Handle all aspects of patient experience, including their treatment and overall stay at My Clinic’s facility.
• Collaborate with cross-functional teams to map the patient journey from admission to discharge, identifying touchpoints for improvement.
• Communicate with patients to determine their needs and identify a path toward treatment and progress.
• Empathize with patient concerns and help replace anxiety with peace of mind.
• Resolve patient complaints, working with relevant departments to address issues promptly.
• Correspond with care providers to familiarize them with individual patient needs and preferences.
• Implement patient-focused programs and supervise training programs for healthcare staff.
• Generate and deliver reports on patient progress and overall status.
• Perform other professional duties as assigned.

Education / Professional Qualifications:

• Bachelor’s degree.
• Experience in customer service, contact center, call center, or customer care position.

Experts & Skills:

• Excellent command of oral and written English and Arabic.
• Proficient with Microsoft Office Suite.
• Strong empathy and compassion for understanding and addressing emotional needs.
• Excellent verbal and written communication skills with patients and healthcare staff.
• Proficiency in conflict resolution and problem-solving skills.
• Exceptional customer service skills.

Job Summary:
The Receptionist serves as the first point of contact for visitors and clients, ensuring a professional and welcoming environment while supporting daily office and floor operations.

Key Responsibilities:

• Welcome and assist visitors in a professional and friendly manner
• Manage meeting room bookings and coordinate appointments
• Maintain a clean, organized, and presentable reception area
• Manage office activities to ensure smooth daily operations
• Oversee floor operations to maintain an efficient and well-organized workplace
• Provide administrative support such as filing and data entry

Requirements:

• High school diploma or equivalent (Bachelor’s degree is a plus)
• Previous experience in a similar role is preferred
• Strong communication and interpersonal skills
• Professional appearance and positive attitude
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong organizational and multitasking abilities
• Good command of English (spoken and written)

Core Skills:

• Customer Service Excellence
• Time Management
• Attention to Detail
• Problem Solving

Join Alfanar Projects as a Receptionist! As a pivotal member of our team, you will facilitate seamless communication and collaboration within the organization.

Job Purpose:
To support the effective operation of the office by ensuring excellent communication channels, executing planned activities, and adhering to company policies and safety regulations.

Key Accountability Areas:

• Collaborate with teams to achieve operational and development targets.
• Engage with peers and managers openly, welcoming feedback.
• Utilize resources efficiently to meet objectives within set time and budget constraints.
• Resolve operational issues and escalate complex problems as needed.
• Follow quality requirements and safety specifications.

Qualifications:
- Diploma Degree in Secretarial Institute
- Freshers with up to 2 years of experience are encouraged to apply.

Technical Competencies:

• Proficiency in MS Office.
• Strong time management and organizational skills.
• Problem-solving abilities and attention to detail.
• Effective communication and teamwork capabilities.
• Initiative, creativity, and analytical thinking.

Become a vital part of Alfanar's mission to deliver top-notch services and products. For more information about Alfanar, please visit our website.