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SalarySalarySR 2,500 / Month
Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationAl Aziziyah, Jeddah
A professional employee in using the English computer. He is proficient in spoken and written English.

Requirements

  • No experience required
  • Expert or Advanced in English

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Reservations Agent

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Red Sea Global Hospitality

Full-time
Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.

We're on a mission to recruit the finest in our industry—seize the opportunity to become part of this pioneering team. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration, values that guide us in creating extraordinary experiences for our guests and a thriving workplace for our team members.

The Role:
The Reservations Agent is responsible for actively converting bedroom enquiries into confirmed business, whilst providing an exceptional and personalized experience to guests.
  • Respond timely to communications from guests, travel agents and leads concerning reservations arriving by mail and telephone.
  • Prepare confirmation letters and promptly process any cancellations, modifications, and guest’s request.
  • Maintain a professional demeanor reflecting the quality of the hotel.

Key Areas of Responsibilities:
  • Understand and anticipate guest needs and requirements.
  • Provide an exceptional call experience to all callers.
  • Input and update reservations from all booking channels.
  • Handle daily correspondence and inquiries in a timely manner.
  • Maintain accurate paper transactions and guest profile information.
  • Work collaboratively with Front Office and Sales Team.

Qualifications and Standards:
  • Graduate of Hospitality Management, Tourism and Travel, or related courses.
  • Fluent in English and/or Arabic.
  • Experience with Opera PMS System.
  • Professional telephone etiquette.
  • Strong communication skills and attention to detail.
  • Minimum of 1 year experience in a similar capacity is preferred.

In Return, What We Offer:
  • Competitive compensation package.
  • Health Insurance coverage.
  • Access to exclusive perks and benefits.
  • A supportive and inclusive work environment.
  • Daily meals on duty and uniform dry-cleaning services.

Accessibility and Adjustments:
We welcome all applicants and are committed to providing reasonable adjustments throughout our recruitment process. Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace.

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Join our team at Hyde Johannesburg Rosebank as a Reservation Agent!

This role offers an exciting opportunity to work in a luxury hotel that invites guests to experience a unique blend of culture, comfort, and world-class services. You'll be responsible for ensuring excellent customer service by handling reservations and inquiries with professionalism and efficiency.

Key Responsibilities:
  • Have a thorough knowledge of the entire hotel services and facilities.
  • Answer inquiries regarding room rates, outlets, and room locations.
  • Be familiar with all aspects of the reservation systems.
  • Handle all reservation requests efficiently to secure necessary information.
  • Post advance deposits and maintain accurate records.
  • Process rooming lists and special requests.
  • Work closely with Front desk, Sales, and Accounts departments.
  • Keep current and organized reservation files.
  • Monitor inventory management and room availability.
  • Explain guarantee and cancellation policies to callers.
  • Maximize property revenue through effective up-selling techniques.
  • Assist in hotel events and functions as needed.

Qualifications:
Minimum one year of experience in a similar position at a 5-star hotel and a high school degree.

Become part of an extraordinary team that is passionate about hospitality!

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A reservations employee is required to work at a prestigious tourism and travel company, possessing excellent communication skills and experience in the field of tourism reservations of not less than two years. The candidate must have a university degree in tourism and travel or a related field, with proficiency in both Arabic and English. The main tasks include:


• Managing and executing bookings for flights, hotels, and tourism programs

• Communicating with clients and advising them on the best available deals and options

• Coordinating with airlines, hotels, and business partners

• Following up on tourist visa procedures and providing assistance to clients

• Preparing price offers and providing suitable solutions to clients

• Managing reservations through global booking systems like Amadeus or Sabre

• Following up on payments and invoices related to reservations

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