Reservations Agent

Join our dynamic team as a Reservations Agent at Hilton!
As a Reservations Agent, you will serve as the key contact for room reservations, providing excellent service that influences guest decisions to stay at our property. Your role is crucial in ensuring a smooth booking process and enhancing the overall guest experience.

What you will be doing:

• Convert inquiries into booked reservations swiftly.
• Respond positively to sales inquiries to generate future leads.
• Identify potential sales leads.
• Deliver professional responses to all customer inquiries, ensuring reservations are accurately completed.
• Provide prompt, efficient service while adhering to brand standards.

What we are looking for:
We seek individuals who are passionate about customer service, possess excellent communication skills, and have strong organizational capabilities.

It would be advantageous if you possess:

• Previous experience in a Reservations environment.
• Tertiary qualifications or a collegiate-level degree.

About Hilton:
Hilton is a leading global hospitality company, dedicated to creating remarkable experiences for our guests. Our unwavering commitment to hospitality and exceptional service has made us a trusted name in the industry for nearly a century. Join us and become part of a team that puts the heart in hospitality!

Join Jumeirah as a Reservations Agent!

At Jumeirah, a global leader in luxury hospitality known for crafting unique experiences, an exciting opportunity has arisen in the Reservations Department of Jumeirah Jabal Omar, located just minutes from Masjid Al Haram.

Main Duties:

• Respond promptly and professionally to emails, prioritizing urgent inquiries.
• Handle incoming calls with proper greetings as per hotel standards.
• Collect complete guest information during bookings, ensuring all preferences are documented.
• Communicate any last-minute changes such as new bookings or cancellations to the relevant departments.

Ideal Candidate:

• Strong communication skills and professional demeanor when handling guest inquiries.
• Able to multitask in a fast-paced environment.
• Competent in MS Office applications.

Benefits:
We offer competitive salaries in Saudi Riyals, generous food and beverage benefits, reduced hotel rates globally, and excellent healthcare and leave packages, making this role attractive for high-performing candidates seeking a career in luxury hospitality.

Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.

As a Reservations Sales Agent, you will play a critical role in converting guest inquiries into confirmed bookings while providing exceptional, personalized service. Reporting to the Cluster Revenue and Distribution Manager, your responsibilities will include:

• Actively converting bedroom inquiries into confirmed business.
• Responding promptly to communications from guests and travel agents.
• Preparing confirmation letters and processing cancellations or modifications with efficiency.
• Providing a professional demeanor that reflects the high standards of the hotel.

Key Responsibilities:

• Understand and anticipate guest needs, delivering personalized experiences.
• Maintain knowledge of hotel facilities and local area to enhance guest relations.
• Maximize sales and occupancy through a sales-oriented approach.
• Input and update reservations meticulously while communicating special requests.
• Monitor advances deposit requirements and maintain guest profiles.

Qualifications:

• Graduate of Hospitality Management or related field.
• Fluency in English; Arabic is an advantage.
• Experience with Opera PMS System preferred.
• Attention to detail and strong communication skills.
• Minimum 1 year experience in a similar role is advantageous.

What We Offer:

• Competitive compensation package with health insurance.
• Professional development opportunities.
• Employee benefits, including meals on duty and social events.

We value diversity and are committed to ensuring that our recruitment process is accessible to all. If you require any specific adjustments, please let us know.