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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationMadinah
Job Summary: We are seeking a dynamic, customer-focused, and results-driven Branch Manager to lead our coffee shop team. The ideal candidate will be responsible for overseeing daily operations, managing staff, maintaining high standards of customer service, and driving the profitability of the store. This role requires strong leadership, organizational, and communication skills, with a passion for coffee and community engagement.

Key Responsibilities:
  • Operations Management:
    • Oversee daily store operations, including opening and closing procedures.
    • Ensure cleanliness, health, and safety standards are maintained at all times.
    • Manage inventory levels, order supplies, and reduce waste.
  • Staff Management:
    • Hire, train, and supervise baristas and other team members.
    • Create work schedules and ensure adequate coverage.
    • Foster a positive, team-oriented work environment.
  • Customer Service:
    • Uphold excellent service standards and handle customer inquiries or complaints promptly.
    • Cultivate a welcoming and inclusive environment for customers.
    • Encourage team to provide a personalized and memorable customer experience.

Qualifications:
  • Proven experience in retail or food service management (coffee shop experience preferred).
  • Strong leadership and interpersonal skills.
  • Excellent communication and problem-solving abilities.
  • Ability to work flexible hours, including weekends and holidays.
  • Passion for coffee, hospitality, and creating a great customer experience.

Requirements

  • No experience required

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