Reservations Agent📣 Job Ad

Join the Hilton Team as a Reservations Agent!

As a Reservations Agent for Hilton, you will be the main contact for room reservations, responsible for delivering an exceptional service that influences guests’ decisions to stay at our property. You will work as the first line of inquiry, ensuring excellent customer service and facilitating guest needs.

Your Responsibilities:

• Convert inquiries into booked reservations quickly.
• Respond proactively to sales inquiries and develop future sales leads.
• Maintain professionalism in all customer interactions.
• Ensure accurate reservations in line with guest expectations.
• Provide promptly efficient service while adhering to Hilton’s brand standards.

What We Are Looking For:
We seek individuals who demonstrate a passion for great customer service and possess strong communication skills. Ideal candidates should have:

• A professional telephone manner.
• Outstanding organizational and administration skills.
• Intermediate computer proficiency.

Preferred Qualifications:

• Prior experience in a Reservations environment.
• Tertiary qualifications or related college degree.

About Hilton:
Hilton is a leading global hospitality company dedicated to providing exceptional guest experiences. Join us to be part of a team that strives to fill the earth with the light and warmth of hospitality.

A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer excellent service and influence the Guest's decision to stay at the property.

What will I be doing?
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

• Convert, quickly, inquiries into contracted business
• Respond positively to sales inquiries to develop future sales leads
• Identify sales leads, as appropriate
• Respond to all customers in a highly professional manner, ensuring all reservations are completed accurately and to the Guest's expectation
• Provide prompt and efficient service while maintaining the hotel's brand standards

What are we looking for?
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A passion for delivering great customer service
• A highly professional telephone manner and excellent communication skills
• Outstanding administration and organizational skills
• Intermediate computer proficiency

It would be advantageous to demonstrate the following capabilities and distinctions:

• Previous experience in a Reservations environment
• Tertiary qualifications, or other collegiate-level degree

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.

Join our team as a Reservations Agent at Marriott International!
As a part of our dedicated team, you will be responsible for processing all reservation requests, changes, and cancellations through various channels such as phone, fax, or mail. Your role is crucial in understanding guest reservation needs and determining the appropriate room type.

Key Responsibilities:

• Verify availability of room types and rates.
• Explain guarantee, special rates, and cancellation policies to guests.
• Accommodate and document special requests accurately.
• Answer questions regarding property facilities/services and room accommodations.
• Utilize effective sales techniques to maximize revenue.
• Input data accurately in the reservation system.
• Follow escalation procedures for guest concerns.
• Maintain confidentiality of proprietary information and protect company assets.

Requirements:

• Education: High school diploma or equivalent.
• Related Work Experience: No specific experience required.
• Supervisory Experience: Not required.
• License/Certification: None needed.

At Marriott International, we pride ourselves on fostering an inclusive culture and a diverse workforce. Join us to ignite curiosity, expand your horizons and be a part of a global team where you can thrive.