Reservations Agent📣 Job Ad

Join our team as a Reservation Agent at Accor!
As the first point of contact for our guests, you play a crucial role in providing an exceptional start to their experience. We are looking for enthusiastic individuals to reflect the quality service that Accor is known for.

What We Offer:

• Employee benefit card offering discounted rates in Accor worldwide
• Access to learning programs through our Academies
• Opportunities for talent development and career growth
• Engagement in Corporate Social Responsibility activities like Planet 21

Your Responsibilities:

• Provide exceptional and friendly service to guests
• Maximize revenue through up-selling and recommending property facilities
• Handle room reservation requests accurately and efficiently
• Update and maintain the reservation system information

Qualifications:

• 1-2 years of experience in luxury hotels
• Guest-focused personality
• Experience with Opera or similar systems is an asset
• Strong interpersonal and problem-solving skills
• Fluency in English; additional languages are a plus

Join Our Team as a Reservations Agent at Hilton!
As a Reservations Agent, you will be the main touchpoint for guests seeking room reservations at Hilton. Your role is crucial in providing exceptional service and influencing guests' decisions to choose our property.

Key Responsibilities:

• Convert inquiries into confirmed reservations swiftly.
• Provide positive responses to sales inquiries to generate future sales leads.
• Maintain professionalism in all customer interactions and ensure accurate bookings.
• Deliver prompt service while adhering to Hilton's brand standards.

What We Look For:
To succeed in this role, you should demonstrate:

• A passion for outstanding customer service.
• Professional telephone demeanor and excellent communication skills.
• Strong organizational and administrative capabilities.
• Intermediate computer proficiency.

Preferred Qualifications:

• Previous experience in a reservations environment.
• Tertiary qualifications or equivalent educational background.

About Hilton:
Hilton is a renowned global hospitality leader known for delivering top-notch accommodations and experiences for travelers. With over a century of excellence, we are committed to creating remarkable experiences for our guests and fostering a vibrant team culture.

We are looking for an ambitious employee with experience in marketing and booking hotel rooms to join our team, and a commission will be added in addition to the salary.