Reservations Agent

Join Al Manakha Rotana as a Reservation Agent!
We are looking for a detail-oriented Reservation Agent to assist customers with their booking needs and provide excellent customer service. The ideal candidate will have strong communication skills and the ability to handle booking inquiries efficiently.

Job Responsibilities:

• Assist customers with booking reservations for flights, hotels, car rentals, and other travel services.
• Answer incoming calls and respond to emails promptly and professionally.
• Provide customers with information on pricing, availability, and other details as needed.
• Make changes to existing reservations and handle cancellations when necessary.
• Ensure accurate and timely processing of reservations in the system.
• Handle any customer complaints or issues related to bookings in a professional manner.
• Collaborate with other team members to ensure smooth operations and customer satisfaction.

Candidate Requirements:

• High school diploma or equivalent; relevant certification or training is a plus.
• Proven experience in a customer service role, preferably in the travel industry.
• Excellent communication skills, both verbal and written.
• Strong attention to detail and ability to multitask effectively.
• Familiarity with reservation systems and booking platforms is preferred.
• Ability to remain calm and courteous under pressure.
• Willingness to work in shifts, including evenings, weekends, and holidays.

Skills:

• Excellent communication skills
• Strong customer service skills
• Ability to multitask and work well under pressure
• Proficiency in using reservation and booking systems
• Attention to detail and accuracy in data entry
• Problem-solving abilities
• Knowledge of hotel policies and procedures
• Conflict resolution skills
• Time management skills
• Ability to work effectively in a team environment

Join Banyan Tree AlUla as a Reservations Agent!
Discover a unique opportunity at one of the most luxurious hotels in Saudi Arabia, located in the stunning Ashar Valley. As a Reservations Agent, you will play a vital role in providing exceptional service to our guests and ensuring their stay is unforgettable.

Key Responsibilities:

• Assist and advise customers in choosing from a variety of travel options.
• Make reservations based on customer requirements and budget.
• Check accommodation availability on customers' desired travel dates.
• Help plan travel itineraries by suggesting local attractions.
• Process payments and confirm details to customers.
• Handle any issues arising from bookings and reservations.
• Promote reservation services effectively.
• Answer customer inquiries regarding the reservation process.
• Upsell additional services or packages when appropriate.
• Support customers needing assistance with amendments or cancellations.

Qualifications:

• High school diploma.
• Preferred certifications: Certified Travel Associate (CTA) or Certified Travel Counselor (CTC).
• Experience in sales or public relations within the hospitality or travel industries.
• Strong customer service skills.
• Excellent written and verbal communication.
• Time management and multitasking abilities.
• Proficient in Microsoft Office Suite and data entry.
• Flexibility in working hours.

Step into a world of luxury and elevate your career with Banyan Tree AlUla!

About the Company
The National Training Center for Facilities and Hospitality Management (FHM) is an independent, non-profit training center established through collaboration with the Technical & Vocational Training Corporation (TVTC), the Saudi Commission for Tourism and National Heritage (SCTH), and Saudi Aramco. FHM is dedicated to fostering skills and talent development within the facilities and hospitality sector, playing a crucial role in supporting economic growth and nurturing local expertise.

Role Description
This is a full-time, on-site role for an English Teacher, located in Medina. The primary responsibilities include:

• Teaching English to students
• Preparing lesson plans tailored to diverse student needs
• Evaluating student progress
• Maintaining classroom discipline
• Fostering an inclusive learning environment
• Utilizing effective teaching methods to ensure student success

Collaboration with colleagues for curriculum development and professional growth is encouraged.

Qualifications
Ideal candidates should possess:

• Proficiency in English Teaching and a strong foundation in Teaching methodologies
• Competence in Lesson Planning and curriculum development
• Strong skills in Education and Communication
• Experience in creating an inclusive, engaging, and supportive learning environment
• Bachelor’s degree or higher in English, Education, or a related field
• Teaching certification or equivalent qualification is an advantage
• Familiarity with contemporary educational tools and technology is beneficial