Call Center Agent📣 Job Ad

Join GUTHMI Group as a Call Center Specialist
We are seeking a Saudi motivated and customer-focused Call Center Specialist to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support to address inquiries, resolve issues, and enhance their overall experience.

Key Responsibilities:

• Respond promptly and professionally to customer calls, emails, and chats.
• Identify customer needs and provide appropriate solutions and information.
• Document all interactions accurately in our customer relationship management system.
• Collaborate with team members to improve processes and enhance service delivery.
• Maintain up-to-date knowledge of products, services, and promotions.
• Handle complaints and escalations with empathy and professionalism.

Qualifications:

• SAUDI NATIONALITY ONLY
• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Proven experience in a call center or customer service role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Proficiency in using computer systems and software.

If you are passionate about helping others and thrive in a collaborative environment, we invite you to apply for this exciting opportunity to make a difference in our customers' lives.

Join the Accor team as a Receptionist!

At Accor, we believe in the power of hospitality and are dedicated to welcoming our guests with excellence. As part of our reception team, you will assist in providing exceptional personalized service ensuring guest satisfaction during their stay at Novotel Jazan Hotel.

Key Responsibilities:

• Be present at the reception desk during check-in and check-out.
• Warmly welcome all guests while ensuring their needs are met.
• Maintain guest confidentiality and respect their privacy.
• Manage guest complaints professionally and ensure satisfaction.
• Coordinate with departments for delivering amenities and handling VIP procedures.
• Build positive relationships with guests and internal teams.

Qualifications:

• Saudi Nationals Only.
• Open to fresh graduates and candidates with up to 6 months of experience.
• Basic English skills.
• Strong passion for hospitality.
• Excellent interpersonal and communication skills.
• Team player with flexibility.

Additional Information:

• Previous experience in Food & Beverage operations is preferred.
• Commitment to providing excellent service.

Join Hilton as a Human Resources Officer!
Are you passionate about enhancing employee experiences within a vibrant hospitality setting? At Hilton, we pride ourselves in offering an exceptional working environment.

About the Role:
As a Human Resources Officer, you will play a crucial role in supporting and advising management on effective policies and procedures. Your main tasks will include managing employee relations, overseeing succession planning, and maintaining recruitment processes.

Key Responsibilities:

• Provide guidance to managers on policies and procedures for optimal staff experiences.
• Manage employee relations issues, ensuring confidentiality and compliance.
• Maintain absence monitoring and online personnel systems.
• Ensure recruitment and selection processes adhere to company guidelines.
• Assist in departmental training and organize social events for team members.
• Promote staff benefits and handle team member inquiries.

What We Look For:
To excel in this role, you should have:

• Previous experience in Human Resources or equivalent.
• Excellent communication and people skills.
• A positive attitude and commitment to customer service.
• Strong attention to detail and ability to work under pressure.

It would be advantageous if you possess:

• CIPD qualification or equivalent.
• Knowledge of hospitality and employment law.
• Proficiency in IT systems.

Why Hilton?
Join a globally recognized company dedicated to exceptional guest experiences and remarkable hospitality. Our team is at the heart of what we do, and we strive to create an inviting culture where every team member feels valued.