Customer Services Specialist📣 Job Ad

Join Our Team as a Customer Service Representative!
At Emdad By Elm, we are dedicated to delivering exceptional customer service. We are looking for enthusiastic individuals to join our team as Customer Service Representatives. This role will involve handling customer inquiries over the phone and providing professional support until case resolution.

Key Responsibilities:

• Respond to customer inquiries and provide accurate, clear information.
• Handle complaints, document them, and escalate complex cases when necessary.
• Follow up on requests to ensure resolution and customer satisfaction.
• Update customer data and accurately record notes in the system.
• Adhere to quality standards and response time requirements (SLA).

Requirements:

• No prior experience required; suitable for entry-level candidates.
• Good computer skills (email, data entry, MS Office).
• Excellent speaking and writing skills in Urdu, French, Malay, and Turkish.

Work Location: Makkah and Jeddah

Join Napco National as a Customer Service Senior Officer!
We are seeking a highly motivated individual to enhance our team in the Makkah region. As a Customer Service Senior Officer, you will be at the forefront of our operations, ensuring smooth coordination and communication between various departments.

Responsibilities:

• Coordinate daily with other senior officers to optimize shipments of goods.
• Receive, review, and approve all credit notes, specifying reasons for returns.
• Manage customer invoices and maintain accurate archiving.
• Support team development with tailored career plans and training sessions; evaluate performance through motivational incentive schemes.
• Coordinate with logistics to order necessary vehicles for delivery and prepare all related dispatch documents (gate pass, waybill, invoices, customer purchase orders).
• Manage backorders and inform the Customer Service Department Manager or Unit Head regarding any shortages.

About Us:
Since 1956, Napco National has been a leader in the manufacturing sector within Saudi Arabia. We specialize in a wide range of products, including plastic and paper packaging solutions. Join us to contribute to a sustainable future and to be part of a company that is committed to excellence.