img
SalarySalarySR 6,500 / Month
Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationMakkah
Join Arab Computers For Maintenance as a Customer Service Representative!
At Arab Computers For Maintenance, we take pride in delivering outstanding service to our customers. We are looking for a dedicated Customer Service Representative who is passionate about Apple products and committed to providing world-class customer service.

Job Scope
The Customer Service Representative will be accountable for offering exceptional service through effective processing of requests and repairs, managing administrative tasks, and providing accurate updates on job status.

Main Responsibilities
  • Welcome customers and provide hands-on technical support on Apple products.
  • Capture required customer information and create accurate service forms.
  • Process and manage service requests, including deliveries and pickups.
  • Diagnose and troubleshoot Apple products, referring them to a Certified Technician when necessary.
  • Handle payment transactions and maintain accurate records.
  • Answer incoming calls and respond to customer inquiries efficiently.
  • Update and manage customer tickets effectively.
  • Train new customers on basic Apple product usage.
  • Maintain a clean and organized workstation.
  • Stay updated on Apple’s articles and service news.

Position Requirements
  • Bachelor's degree in Business Administration or related field.
  • At least 2 years of relevant experience.
Become a part of our team and contribute to our mission of customer satisfaction as we continue to serve as the leading Apple Authorized Service Provider in KSA.

Requirements

  • Requires 2-5 Years experience

Similar Jobs

Customer Services Specialist

📣 Job AdNew

Emdad By Elm

Full-time
About the Role
The Service Customer Specialist is a vital mid-career professional role dedicated to enhancing customer satisfaction and loyalty through exceptional service delivery. This position emphasizes creating a warm and professional environment, ensuring that clients receive comprehensive support, informed guidance, and accurate information regarding available services.

Key Responsibilities
  • Warmly and professionally greet customers upon arrival to establish a lasting and positive first impression.
  • Actively listen to customer inquiries, providing timely, accurate, and relevant information regarding the organization’s services.
  • Guide customers through the exploration of available offerings, assisting them in selecting services that meet their particular needs.
  • Resolve customer issues or concerns with efficiency and promptness to maintain a high level of customer satisfaction at all times.
  • Prepare and generate fundamental reports in Excel to monitor inquiries, customer feedback, and performance metrics for continuous operational improvements.
  • Develop, design, and present aesthetically appealing PowerPoint presentations for use in internal meetings and special customer engagements.
  • Collaborate and communicate effectively with team members to refine customer service protocols and share useful insights.
  • Maintain an organized and branded workspace that reflects the organization’s commitment to customer engagement.
  • Utilize customer relationship management (CRM) tools proficiently to log customer interactions and effectively track engagement metrics.
  • Collect and analyze insights from customer interactions to identify patterns that will improve service delivery effectiveness.
  • Participate enthusiastically in training sessions and professional development initiatives to consistently enhance service skills and knowledge.

Job Requirements
  • Minimum of 5-7 years of progressive experience in customer service or client-facing roles.
  • Advanced proficiency in Microsoft Excel for reports analysis and creation.
  • Strong skills in Microsoft PowerPoint for engaging professional presentations.
  • Exceptional verbal and written communication skills.
  • Ability to build and manage customer relationships effectively.
  • Capability to work independently while promoting a collaborative atmosphere.
  • Strong organizational skills to prioritize tasks in a fast-paced environment.
  • Comprehensive knowledge of customer service best practices.

breifcase2-5 years

locationMakkah

6 days ago

Customer Services Specialist

📣 Job AdNew

Emdad By Elm

Full-time
About the Role:
The Service Customer Specialist is a pivotal mid-career role dedicated to enhancing customer satisfaction and loyalty by delivering exemplary service to clients engaging with the organization. This position focuses on cultivating a welcoming and professional environment, ensuring that customers receive comprehensive support, informed guidance, and reliable insights regarding services offered.

Key Responsibilities:
  • Greet customers with warmth and professionalism upon entry, establishing a positive first impression.
  • Actively listen to customer inquiries while delivering prompt, accurate, and relevant information concerning the organization’s services.
  • Direct customers towards the organization's services that meet their requests and needs.
  • Address and resolve customer issues quickly and efficiently to ensure high customer satisfaction standards.
  • Prepare and generate concise reports in Excel to track customer inquiries and performance metrics.
  • Develop and present visually impactful PowerPoint presentations for internal teams and customers.
  • Collaborate effectively with team members to refine customer service protocols.
  • Maintain an organized workspace that reflects the organization’s dedication to customer service excellence.
  • Utilize CRM tools to document customer interactions and evaluate engagement effectiveness.
  • Gather and analyze insights from customer experiences to identify trends for service improvement.

Requirements:
  • Minimum 5-7 years of experience in customer service or client-facing roles.
  • Proficient in Microsoft Excel and PowerPoint.
  • Excellent verbal and written communication skills.
  • Proven track record in managing customer relationships.
  • Strong organizational skills and ability to prioritize tasks in a fast-paced environment.
  • High adaptability and resourcefulness in unforeseen challenges.
  • Cultural sensitivity and adaptability in communication.

About the Company:
Emdad By Elm, established in 2014, specializes in business solutions, aiming to enhance growth and productivity for individuals and organizations through high-quality services.

breifcase2-5 years

locationMakkah

6 days ago

Customer Services Specialist

📣 Job AdNew

Emdad By Elm

Full-time
About the Role:
The Service Customer Specialist is a pivotal mid-career professional dedicated to enhancing customer satisfaction and loyalty through exceptional service delivery in our organization. This role requires the creation of a welcoming and professional environment that ensures clients receive comprehensive support and informed guidance regarding the array of services offered.

Key Responsibilities:
  • Greet customers warmly and professionally upon arrival to create a positive first impression.
  • Listen actively to customer inquiries, providing prompt, accurate, and relevant information regarding the organization's services.
  • Guide customers in exploring and utilizing the organization’s services that fulfill their specific requirements.
  • Resolve customer issues efficiently, ensuring high customer satisfaction.
  • Prepare and generate basic reports in Excel to track inquiries, customer feedback, and service performance metrics.
  • Develop and present visually appealing PowerPoint presentations for internal and customer engagements.
  • Collaborate with team members to enhance customer service protocols.
  • Utilize CRM tools to log customer interactions and track engagement metrics.
  • Collect and analyze insights from customer interactions to identify trends.
  • Participate in training sessions and pursue professional development opportunities.

Required Skills:
  • Exceptional interpersonal skills to foster relationships with customers and teammates.
  • Advanced proficiency in Microsoft Excel and PowerPoint.
  • Strong conflict resolution and problem-solving capabilities.
  • High attention to detail and effective time management skills.
  • Empathy and patience in handling customer concerns.

About the Company:
Emdad By Elm specializes in business solutions, leveraging its expertise and national talents to deliver the best quality services, positioning itself as a leading partner in enhancing growth and productivity.

breifcase2-5 years

locationMakkah

6 days ago

You may also like