Receptionist

Join Our Team as a Receptionist at Hilton!

Are you passionate about delivering exceptional customer service? At Hilton, we are seeking a Receptionist who will contribute to creating outstanding experiences for our guests from check-in through check-out.

Key Responsibilities:

• Provide reception services for guests, ensuring a warm welcome and efficient check-in/check-out process.
• Manage guest queries and ensure timely resolution.
• Conduct audits as required and keep management informed of guest feedback.
• Sustain high levels of customer service consistently.
• Participate in training and assist with the development of front office team members.
• Have a thorough understanding of hotel room categories, rates, packages, and promotions.
• Optimize room occupancy through effective up-selling techniques.
• Adhere to financial procedures regarding currency and payment acceptance.
• Follow hotel policies on security, fire regulations, and health and safety.
• Assist other departments when necessary.

Requirements:

• Previous experience in a customer-focused role.
• High school diploma or equivalent.
• Positive attitude and excellent communication skills.
• Strong commitment to high-quality customer service.
• Good grooming standards.
• Ability to work independently and as part of a team.
• Competent IT skills.

Preferred Experience:

• Experience in cash handling.

About Hilton:
Hilton is the leading global hospitality company with an impressive portfolio of brands. We are dedicated to providing exceptional guest experiences and nurturing our team members to create a bright future in hospitality together.

About the Job
At Mövenpick Hotels & Resorts, we take pride in offering a welcoming and exceptional level of service. As a Receptionist (Front Desk), you will be responsible for ensuring that guests enjoy a smooth and efficient check-in and check-out process, while also managing various front desk operations to maximize guest satisfaction.

Job Purpose
This position is crucial for the daily operation of the Front Desk, ensuring every guest is treated with care and professionalism.

Primary Responsibilities

• Assist guests with check-in and checkout, and manage cashiering duties.
• Welcome guests and register them according to hotel standards, issuing room keys.
• Ensure repeat guests and VIPs receive special recognition and services.
• Collaborate with other departments to meet guest requests and needs.
• Handle guest complaints and comments effectively and tactfully.
• Maintain guest privacy and confidentiality at all times.
• Be alert on matters concerning in-house credit.

Other Responsibilities

• Maintain knowledge of food & beverage services as well as hotel services.
• Be familiar with hotel safety and emergency procedures.
• Report for duty on time and in a clean uniform.
• Maintain high standards of personal appearance and hygiene.

Qualifications

• Diploma in Tourism / Hospitality Management.
• Minimum 1 year of relevant experience.
• Excellent proficiency in English; proficiency in Turkish, French, Japanese, Chinese, Spanish, Indonesian, Malaysian or Urdu with valid certification is required.

Additional Information

• Good communication and customer service skills.
• Team player, self-motivated, and energetic.
• Professional grooming at all times.

This position is strictly for Saudi Nationals only. If you meet the mandatory requirements, we encourage you to apply by submitting your updated CV along with Language Certification copies.

Join Nua-Fit, a high-end Pilates centre in Jeddah, where we strive to provide an elite experience to our members.

As a Front Desk Administrator, you will play a crucial role in enhancing the guest experience. Your responsibilities will include:

• Front Desk & Guest Relations: Welcome guests professionally and provide tours of the facility. Manage incoming and outgoing calls.
• Sales & Client Support: Assist clients in selecting package options and support them in their decision-making process. Ensure excellent customer service and effective problem resolution.
• Administrative Tasks: Handle emails, organize files, and maintain both digital and physical documentation.
• Supplier & Partner Support: Manage orders and ensure active stock levels.

About You:
You should be professional, patient, and committed to enhancing the guest journey. Key attributes include:

• Empathy and calmness in handling guest concerns.
• Strong problem-solving skills.
• Excellent listening and communication abilities.
• A quick learner with a sound understanding of operational procedures.
• Fluency in English and Arabic.