Reservations Agent📣 Job Ad

Join our team as a Reservations Specialist at Fairmont Hotels & Resorts!
As a key member of our guest services team, you will consistently offer exceptional, friendly, and engaging service that ensures an outstanding guest experience.

Responsibilities:

• Maximize revenue through upselling and providing the best selection for guests.
• Update reservations and ensure a seamless check-in and check-out process.
• Respond to telephone and email inquiries promptly.
• Assist guests with hotel facilities in a friendly and informative manner.
• Take ownership of guest requests and ensure proper follow-up.
• Follow departmental policies and procedures while maintaining service standards.
• Recommend property facilities and assist guests with special requests.
• Manage room reservation requests and update accurate information in the system.
• Perform other duties as assigned.

Qualifications:

• Proficient in Microsoft Windows applications.
• Team player with a focus on guest needs, maintaining a calm and courteous disposition.
• Guest-focused personality with previous experience being an asset.
• Preferred familiarity with Opera or similar systems.
• Strong interpersonal and problem-solving skills.
• Fluency in both Arabic and English is required.

Why Work for Fairmont?
At Fairmont, we celebrate diversity and inclusivity, supporting you to grow and learn every day. This is your opportunity to be part of a team that aims to imagine tomorrow's hospitality and provide remarkable experiences across our luxurious locations.

Job Summary:
The Branch Manager will oversee the full management of the branch, ensuring smooth daily operations, achieving sales targets, maintaining high service quality, adhering to company policies, and enhancing overall team performance.

Responsibilities:

• Manage daily branch operations and ensure workflow efficiency.
• Monitor and achieve branch sales targets.
• Supervise the team, assign tasks, and evaluate performance.
• Ensure compliance with company policies and procedures within the branch.
• Monitor customer service levels and handle complaints or issues promptly.
• Prepare regular reports on branch performance and submit them to management.
• Track market trends and competitors to support performance improvement.
• Ensure availability of operational needs and supplies for the branch.

Requirements:

• Bachelor’s degree in Business Administration or a related field.
• Minimum of 5 years of experience in branch management or a similar role.
• Strong leadership, organizational, and communication skills.

Join Al Jameel International Co. Ltd as a Quality Control Technician!
In this vital role, you will be responsible for ensuring the quality and safety of beverage production. Your key responsibilities will include:

• Operating DBC (Deaerator, Blender Carbonator, Paramix) machines and coordinating with various departments for smooth operations.
• Ensuring correct materials are used in beverage production.
• Conducting physio-chemical tests on materials and finished products.
• Reporting abnormalities in process equipment and maintaining records.
• Implementing Quality Systems and adhering to Food Safety guidelines (FSSC 22000, HACCP).
• Assisting in troubleshooting and product development.

To be successful in this role, you should possess:

• * Degree in Food Tech, Chemistry, Chemical Engineering or related science fields.
• At least 2 years of experience as a Quality Control Technician, preferably in the CSD or food industry.
• Strong computer skills, particularly in Word and Excel.
• Good communication skills in Arabic and English.

Join us in our commitment to delivering excellence and achieve your potential in a supportive work environment!