Reservations Agent📣 Job Ad

Join our team as a Reservation Agent at Accor!
As the first point of contact for our guests, you play a crucial role in providing an exceptional start to their experience. We are looking for enthusiastic individuals to reflect the quality service that Accor is known for.

What We Offer:

• Employee benefit card offering discounted rates in Accor worldwide
• Access to learning programs through our Academies
• Opportunities for talent development and career growth
• Engagement in Corporate Social Responsibility activities like Planet 21

Your Responsibilities:

• Provide exceptional and friendly service to guests
• Maximize revenue through up-selling and recommending property facilities
• Handle room reservation requests accurately and efficiently
• Update and maintain the reservation system information

Qualifications:

• 1-2 years of experience in luxury hotels
• Guest-focused personality
• Experience with Opera or similar systems is an asset
• Strong interpersonal and problem-solving skills
• Fluency in English; additional languages are a plus

Join the Luxury World of Hospitality
We invite you to join Makkah Clock Royal Tower, a Fairmont Hotel, as our new Reservations Agent. This unique hotel, located steps away from the Masjid Al Haraam, sets the standard for luxury hospitality.

Key Responsibilities:

• Handle all reservation enquiries via phone, email, and online with professionalism.
• Convert enquiries into bookings with personalized recommendations.
• Maintain accurate guest profiles, capturing preferences and requests.
• Coordinate with Front Office, Sales, and Revenue teams for operational efficiency.
• Manage room allocations and special requests attentively.
• Support VIP bookings with bespoke arrangements.
• Process payments and handle billing information.
• Respond to guest inquiries about rates and availability.
• Promote upselling opportunities like room upgrades.
• Ensure accuracy of reservations in the PMS and booking systems.
• Assist with group reservations as needed.
• Resolve booking issues with discretion.

Qualifications:

• Bachelor’s degree in Hospitality Management or related field.
• Previous experience in Reservations or Guest Services.
• Proficiency in reservation and property management systems.
• Excellent verbal and written communication skills.
• Strong customer service and sales skills.
• High attention to detail.
• Ability to multitask in a fast-paced environment.
• Flexibility to work shifts and weekends.

Join Hilton as a Cluster Reservation Agent

As a Cluster Reservations Agent, you will be the main contact for room reservations at Hilton and play a crucial role in influencing guests' decisions to stay at our properties. Your primary responsibility will be to deliver excellent customer service while managing inquiries effectively and efficiently.

Key Responsibilities:

• Convert inquiries into contracted business swiftly.
• Respond positively to sales inquiries to generate future sales leads.
• Identify potential sales leads as needed.
• Ensure all reservations are accurately completed to meet guests' expectations.
• Maintain prompt service while adhering to Hilton's brand standards.

Requirements:
We are looking for candidates who demonstrate a passion for customer service, possess strong communication skills, and excel in administration and organizational tasks. Familiarity with reservation systems is an advantage. A tertiary qualification or collegiate-level degree is preferred.

About Hilton:
Hilton offers world-class hospitality spanning luxurious hotels, resorts, and extended-stay suites, dedicated to providing exceptional guest experiences. Become part of our tradition of hospitality excellence!