Reservations Agent📣 Job Ad

Join the Luxury World of Hospitality
We invite you to join Makkah Clock Royal Tower, a Fairmont Hotel, as our new Reservations Agent. This unique hotel, located steps away from the Masjid Al Haraam, sets the standard for luxury hospitality.

Key Responsibilities:

• Handle all reservation enquiries via phone, email, and online with professionalism.
• Convert enquiries into bookings with personalized recommendations.
• Maintain accurate guest profiles, capturing preferences and requests.
• Coordinate with Front Office, Sales, and Revenue teams for operational efficiency.
• Manage room allocations and special requests attentively.
• Support VIP bookings with bespoke arrangements.
• Process payments and handle billing information.
• Respond to guest inquiries about rates and availability.
• Promote upselling opportunities like room upgrades.
• Ensure accuracy of reservations in the PMS and booking systems.
• Assist with group reservations as needed.
• Resolve booking issues with discretion.

Qualifications:

• Bachelor’s degree in Hospitality Management or related field.
• Previous experience in Reservations or Guest Services.
• Proficiency in reservation and property management systems.
• Excellent verbal and written communication skills.
• Strong customer service and sales skills.
• High attention to detail.
• Ability to multitask in a fast-paced environment.
• Flexibility to work shifts and weekends.

Join Our Team as a Reservations Agent at Hilton!
As a Reservations Agent, you will be the main touchpoint for guests seeking room reservations at Hilton. Your role is crucial in providing exceptional service and influencing guests' decisions to choose our property.

Key Responsibilities:

• Convert inquiries into confirmed reservations swiftly.
• Provide positive responses to sales inquiries to generate future sales leads.
• Maintain professionalism in all customer interactions and ensure accurate bookings.
• Deliver prompt service while adhering to Hilton's brand standards.

What We Look For:
To succeed in this role, you should demonstrate:

• A passion for outstanding customer service.
• Professional telephone demeanor and excellent communication skills.
• Strong organizational and administrative capabilities.
• Intermediate computer proficiency.

Preferred Qualifications:

• Previous experience in a reservations environment.
• Tertiary qualifications or equivalent educational background.

About Hilton:
Hilton is a renowned global hospitality leader known for delivering top-notch accommodations and experiences for travelers. With over a century of excellence, we are committed to creating remarkable experiences for our guests and fostering a vibrant team culture.

Join Hilton as a Cluster Reservation Agent

As a Cluster Reservations Agent, you will be the main contact for room reservations at Hilton and play a crucial role in influencing guests' decisions to stay at our properties. Your primary responsibility will be to deliver excellent customer service while managing inquiries effectively and efficiently.

Key Responsibilities:

• Convert inquiries into contracted business swiftly.
• Respond positively to sales inquiries to generate future sales leads.
• Identify potential sales leads as needed.
• Ensure all reservations are accurately completed to meet guests' expectations.
• Maintain prompt service while adhering to Hilton's brand standards.

Requirements:
We are looking for candidates who demonstrate a passion for customer service, possess strong communication skills, and excel in administration and organizational tasks. Familiarity with reservation systems is an advantage. A tertiary qualification or collegiate-level degree is preferred.

About Hilton:
Hilton offers world-class hospitality spanning luxurious hotels, resorts, and extended-stay suites, dedicated to providing exceptional guest experiences. Become part of our tradition of hospitality excellence!