Reservations Agent📣 Job Ad

Join Us at Pullman Hotels & Resorts
Are you ready to embark on an exciting journey in hospitality? As a Reservations Agent, you will be the first point of contact for our guests, providing them with an exceptional experience from the moment they book their stay.

What Is In It For You

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies to enhance your skills.
• Opportunities to develop your talent and grow within the property and across the world.
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.

What You Will Be Doing

• Consistently offer exceptional, friendly, and engaging service.
• Ensure maximum revenue through up-selling and excellent guest interactions.
• Recommend property facilities and assist guests with their requests.
• Handle room reservation requests and maintain accurate information in the system.

Qualifications

• Saudi Nationals only for the Tamayyaz Program.
• No prior experience required; fresh graduates are encouraged to apply.
• Basic English skills and a strong passion for the Hospitality field.
• Excellent interpersonal and communication skills.
• Must be a team player and able to work flexibly.
• Ability to focus on guest needs with a calm and courteous demeanor.

Additional Information

• Prior experience with Opera or related systems is an asset.
• Strong problem-solving abilities and fluency in English are highly valued.

Join Our Team as a Cluster Reservations Agent!
At St. Regis Hotels & Resorts, we pride ourselves on delivering exquisite experiences in luxury hospitality. We're looking for a dedicated Cluster Reservations Agent to join our team at The St. Regis Red Sea Resort, located in Ummahat Island, Saudi Arabia.

Position Overview:
As a Cluster Reservations Agent, you will be responsible for handling all reservation requests, changes, and cancellations received via phone, fax, or mail. Your role includes:

• Identifying guest reservation needs and determining the appropriate room type.
• Explaining guarantee, special rates, and cancellation policies to guests.
• Documenting special requests and answering inquiries regarding property facilities.

Key Responsibilities:

• Process all reservation requests in a timely and accurate manner.
• Input and access data in the reservation system.
• Maintain confidentiality of proprietary information and protect company assets.
• Foster positive working relationships with team members and guests.

In this role, you will not require any prior work experience, and a high school diploma or *** equivalent is preferred. We value diversity and are committed to providing equal opportunities for all associates, regardless of background.

Why Join Us?
At St. Regis, we believe in nurturing talent and providing a supportive environment where our team can thrive and excel. Join us to be part of a prestigious brand that values the rich blend of culture and unique experiences.

Ready to start your journey with St. Regis Hotels & Resorts? Apply now!

Join Hilton as a Reservations Agent!
As a Reservations Agent at Hilton, you will be the main contact for room reservations, providing exceptional service that influences guests’ decisions to stay at our hotel. Your role will involve converting inquiries into contracted business and responding positively to sales inquiries to develop future sales leads.

Key Responsibilities:

• Convert inquiries into business.
• Respond to all customers professionally and ensure reservations are accurately completed.
• Provide prompt and efficient service while adhering to the hotel's brand standards.

What We Are Looking For:
You should have a passion for delivering great customer service, excellent communication skills, and strong organizational abilities. Intermediate computer proficiency is required. Previous experience in a Reservations environment and tertiary qualifications would be advantageous.

Why Work for Hilton?
Hilton is committed to providing exceptional guest experiences. Our vision to 'fill the earth with the light and warmth of hospitality' unites us to create remarkable experiences every day. Join our team and be at the heart of our service!