Call Center Agent

Join Our Team at Hilton!

As a Reservations Agent, you will be the main contact for room reservations at the hotel, providing exceptional service to influence guest decisions to stay with us. Your role includes:

• Converting inquiries into booked stays promptly.
• Responding positively to sales inquiries to develop future leads.
• Identifying and following up on sales leads.
• Ensuring all reservations are accurately completed to meet Guest expectations.
• Providing efficient service while upholding the hotel's brand standards.

To thrive in this position, you should possess a passion for customer service, excellent communication abilities, outstanding administrative skills, and intermediate computer proficiency. Previous experience in a reservations environment is advantageous, along with relevant tertiary qualifications.

At Hilton, we are dedicated to creating remarkable hospitality experiences worldwide, and our Team Members are at the heart of this vision. Join us in our mission to fill the earth with the light and warmth of hospitality!

Join Hilton as a Reservations Agent!
We are looking for a dedicated individual who will be the main contact for room reservations at our hotel. As a Reservations Agent, you are expected to provide exceptional service, influencing guests' decisions to stay at our property.

What will you be doing?
As a Reservations Agent, your tasks will include:

• Converting inquiries into contracted business quickly.
• Responding positively to sales inquiries to develop future leads.
• Responding to customers in a highly professional manner.
• Ensuring all reservations are completed accurately to meet the Guest's expectations.
• Providing prompt service while maintaining the hotel's brand standards.

What are we looking for?
A successful Reservations Agent at Hilton should possess:

• A passion for delivering great customer service.
• Excellent communication skills and a professional telephone manner.
• Outstanding administration and organizational skills.
• Intermediate computer proficiency.

It is advantageous to have previous experience in a Reservations environment and tertiary qualifications or a collegiate-level degree.

About Hilton
Hilton is a leading global hospitality company with a reputation for delivering exceptional guest experiences. We are committed to creating remarkable experiences and our amazing Team Members are at the heart of it all!

Join Our Team at Hilton!
As an Executive Housekeeper, you will oversee all housekeeping operations to deliver an exceptional experience for our guests. Our vision at Hilton is to fill the earth with the light and warmth of hospitality, and we need you to help us achieve this vision.

Your Responsibilities:

• Oversee housekeeping and laundry operations ensuring compliance with standards.
• Evaluate guest satisfaction and monitor performance trends for continuous improvement.
• Manage departmental budgets with effective cost controls.
• Recruit, train, and manage the Housekeeping/Laundry team.
• Inspect and maintain all hotel fixtures, fittings, and appliances.
• Ensure staffing levels meet business demands and maintain good communication with all hotel areas.

What We Expect:

• Proven experience in housekeeping/laundry management.
• Ability to lead and manage large teams effectively.
• Strong organizational and budget management skills.
• IT proficiency and familiarity with property management systems.
• Excellent communication and customer service skills.

Join us at Hilton, where our amazing team members are at the heart of hospitality!