Receptionist

• Front of House Excellence: Be the primary point of contact for parents and visitors, ensuring a professional and friendly environment.
• Admissions and Tour Coordination: Assist in scheduling school tours, aid in the admissions process, and maintain CRM data accuracy.
• Customer Experience and Engagement: Communicate effectively with the parent community, and maintain efficient reception operations.
• Administrative Support: Manage the absence mailbox, respond to parent emails, and provide administrative assistance as needed.
• General Responsibilities: Uphold the school's values, adhere to safeguarding policies, and engage in personal development.

• Exceptional communication skills.
• Experience with CRM software and administrative platforms.
• A proactive and detail-oriented approach.
• Ability to manage stakeholder relationships with confidentiality.
• Alignment with King’s College values.
• Flexibility to accommodate community needs.

• Welcome clients and visitors in a professional manner.
• Direct clients to the appropriate departments (Claims, Sales, Customer Service, etc.).
• Follow up with clients to ensure they receive the required service.
• Handle customer inquiries and complaints, resolving them efficiently or escalating as necessary.
• Answer incoming calls and transfer them to the relevant departments.
• Schedule appointments and coordinate with various departments.
• Maintain a clean and organized reception area.
• Enter basic customer data when required.

• High school diploma minimum (Diploma or Bachelor’s degree preferred).
• Strong communication skills.
• Basic English skills required.
• Professional appearance and positive attitude.
• Ability to solve problems efficiently.
• Basic computer skills.

• Customer service.
• Time management and organization.
• Ability to work under pressure.
• Active listening.

We are looking for a receptionist with high eloquence and a distinctive professional appearance to join our laboratories team. The candidate will be responsible for welcoming clients, organizing appointments, and providing an exceptional customer service experience, in addition to being able to introduce and persuade clients about laboratory services in a professional manner.

Tasks and Responsibilities:

Welcoming clients and greeting them in a decent and professional manner

Accurately registering and entering patient data into the system

Organizing appointments and managing the visit schedule

Responding to inquiries over the phone and in person with eloquence

Explaining laboratory services and available offers to clients

Contributing to increasing sales through persuasion skills and effective communication

Coordinating with the medical team to ensure smooth workflow

Maintaining the confidentiality of patient information

Requirements:

High communication skills and politeness in dealing

Strong ability to persuade and sell

Good appearance and professionalism in behavior

Proficiency in using computers

Previous experience in reception or customer service is preferred (especially in the medical field)

Ability to work under pressure and manage time

Benefits:

Professional work environment

Opportunities for career development

Incentives and rewards based on performance