Administrative Assistant

Job Summary:

The clinic coordinator is responsible for organizing the workflow within the clinic and ensuring a distinguished experience for patients from the moment they arrive until the service is completed. Their duties include coordinating between doctors, nursing, and supporting departments, managing appointments, and following up on patients' needs to ensure the quality of service and the smoothness of daily operations.

Tasks and Responsibilities:

• Welcoming patients and directing them to the appropriate clinics.

• Managing the appointment schedule and ensuring its accuracy and updates.

• Coordinating between doctors and nursing to ensure smooth workflow within the clinic.

• Following up on patient files and ensuring the completeness of required data.

• Responding to phone inquiries and providing necessary information to patients.

• Monitoring waiting cases and working to reduce wait times as much as possible.

• Preparing daily reports on the number of visitors, appointments, and operational notes.

• Dealing with complaints and notes, resolving them or escalating them to the relevant management.

• Coordinating with the insurance department to ensure the accuracy of approvals and procedures.

• Adhering to quality policies and safety standards within the healthcare facility.

• Supporting administrative activities such as organizing files, monitoring supplies, and organizing the work environment.