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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh
Join Our Team as a Call Center Specialist
At NOYA Clinics, we pride ourselves on delivering exceptional personal care services that enhance the natural beauty of our clients. As a Call Center Specialist, you will play a vital role in ensuring our clients receive the highest level of customer service.

Key Responsibilities:
  • Handle incoming and outgoing calls, emails, and chats professionally.
  • Respond to customer inquiries and resolve issues promptly.
  • Record, update, and maintain customer information in the system.
  • Escalate complex cases to the appropriate department when necessary.
  • Follow communication scripts, policies, and procedures.
  • Meet performance targets in response time and customer satisfaction.
  • Maintain confidentiality of customer information and adhere to company standards.
  • Provide feedback and suggest improvements to enhance service quality.

Qualifications & Skills:
  • Diploma or Bachelor’s degree (preferred).
  • Previous experience in a call center or customer service role is advantageous.
  • Excellent communication skills in English, both spoken and written.
  • Strong problem-solving and interpersonal skills.
  • Ability to work under pressure and handle difficult situations.
  • Basic computer skills and familiarity with CRM systems.
  • Team player with a customer-focused attitude.

Working Conditions:
  • Ability to work shifts if required.
  • Office-based or contact center environment.

Requirements

  • Requires 2-5 Years experience

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