Call Center Agent

• Receiving customer calls and responding to their inquiries accurately and politely.
• Providing clear information about products or services.
• Handling complaints and issues quickly and effectively, and escalating complex cases to the relevant management.
• Following up on customer requests and ensuring proper closure.
• Entering and updating customer data in the system.
• Working to improve the customer experience by listening to their feedback.
• Adhering to the company's policies and procedures.
• Preparing periodic reports on customer complaints and their patterns to assist management in improving services.

Customer service employees are responsible for receiving customer inquiries and responding to them professionally, handling requests and complaints, and providing the necessary support to ensure customer satisfaction and achieve the highest quality standards in service delivery, in accordance with the company's policies and standards, and it is preferable that they have experience in the recruitment field.

Join Our Team as a Call Center Agent!
At CODE LTD, we are seeking a professional, friendly, and detail-oriented Call Center Agent. You will play a crucial role in providing support and ensuring customer satisfaction with our services.

Key Responsibilities:

• Customer Support & Interaction: Handle inbound calls, emails, and live chat inquiries professionally and promptly.
• Respond to customer questions regarding applications, features, troubleshooting, and usage.
• Provide clear instructions to users with basic level of technical knowledge.
• Track and record all customer interactions accurately in CRM or ticketing systems.
• Follow up with customers to confirm issues are fully resolved.

Technical Support Assistance:

• Perform basic troubleshooting of applications issues.
• Guide customers through applications setup, activation, and configuration steps.

Quality & Professionalism:

• Maintain a professional, patient, and courteous attitude at all times.
• Ensure high levels of customer satisfaction in all interactions.

Continuous Learning & Development:

• Participate in training sessions to improve communication, technical skills, and customer handling.

Requirements:

• Fluent in Arabic and English (spoken and written).
• Strong verbal and written communication skills.
• Basic computer skills; familiar with CRM applications, ticketing systems, and Microsoft Office.
• Problem-solving skills and attention to detail.

Preferred Qualifications:

• Experience with POS systems, cashier applications, or SaaS applications.
• Basic technical troubleshooting skills.