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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh
Join Our Team as a Call Center Executive!
A well reputed company is seeking a highly motivated and customer-centric Call Center Executive to join our team in Riyadh, Saudi Arabia. This is a full-time position. As a Call Center Executive, you will play a vital role in providing exceptional customer service and support to our clients.

Responsibilities:
  • Answer inbound calls promptly and professionally, providing accurate information and assistance to customers.
  • Make outbound calls as required, following up on customer inquiries or providing updates on services.
  • Resolve customer complaints and issues efficiently and effectively, escalating complex cases to the appropriate department when necessary.
  • Maintain accurate records of customer interactions and transactions, updating databases and systems as required.
  • Adhere to company policies and procedures, ensuring compliance with industry regulations.
  • Contribute to a positive and supportive team environment, collaborating with colleagues to achieve team goals.
  • Identify and escalate potential service or product improvements to management.
  • Maintain up-to-date knowledge of company products and services.

Qualifications:
  • Excellent communication and interpersonal skills, with a strong focus on customer service.
  • Proven experience in a call center environment is preferred but not essential for the right candidate.
  • Strong problem-solving abilities and ability to handle challenging situations with professionalism.
  • Proficiency in using computers and relevant software applications.
  • Ability to work effectively both independently and as part of a team.
  • Excellent time management and organisational skills.
  • Fluency in English is essential; fluency in Arabic is highly advantageous.

Requirements

  • Open for all nationalities
  • No experience required
Saud

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