Customer Service Representative

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

• Communicate with customers via phone, email, and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• At least 0 - 2 years of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

Job Details

• Working days are from Sunday to Saturday except Friday
• Working hours are from 2 pm to 10 pm

• Manage a variety of administrative tasks and support day-to-day operations.
• Maintain essential documentation and coordinate communication across departments.
• Assist with customer service inquiries and support financial processes.

• Strong communication and customer service skills.
• Proficient in administrative assistance and daily office operations.
• Analytical skills for effective problem-solving.
• Basic knowledge in finance is preferred.
• Strong time management and multitasking abilities.
• Familiarity with Microsoft Office Suite or similar tools.
• Bachelor’s degree in Business Administration or related field is preferred.
• Previous experience in an administrative role is advantageous.

• Maintenance Execution and Technical Support: Lead and provide expert technical support to the maintenance team in resolving unplanned mechanical breakdowns to ensure a quick return to production. Diagnose mechanical, hydraulic, and pneumatic system failures and implement effective corrective actions. Coordinate with machine and equipment suppliers for repairs, spare parts sourcing, and technical consultation.
• Preventive Maintenance and Asset Management: Develop, schedule, and oversee preventive maintenance plans and checklists for all mechanical systems and equipment. Manage spare parts inventory effectively, identify alternative suppliers, and drive cost optimization without compromising reliability. Supervise contractors under Annual Maintenance Contracts (AMC) and ensure their adherence to scope, quality, and safety standards.
• Technical Expertise and Continuous Improvement: Demonstrate strong understanding and interpretation of mechanical, hydraulic, and pneumatic diagrams. Lead troubleshooting and root cause analysis to prevent recurrence of mechanical failures. Provide technical recommendations for equipment upgrades, process improvements, and energy efficiency. Organize and coordinate maintenance teams to ensure continuous operational support across all shifts.
• Operational Excellence and Quality Assurance: Implement and sustain the 5S methodology to maintain high workplace standards and operational discipline. Plan, prioritize, and optimize maintenance activities to minimize downtime and support uninterrupted production. Ensure all maintenance and repair work complies with internal quality standards, safety regulations, and industry best practices.
• Strategic Support and Safety Leadership: Contribute to company profitability by improving equipment reliability, optimizing maintenance costs, and reducing production losses. Promote a culture of safety and accountability, ensuring all team members adhere to health, safety, and environmental policies. Support management in developing long-term maintenance strategies and capital improvement plans.