Call Center Agent

Required a customer service representative with excellent communication skills in Arabic and a clear and friendly voice. The candidate must be able to handle customer inquiries and complaints efficiently and professionally, with the ability to work on a shift system.

Main Tasks:

• Respond to incoming calls and provide immediate assistance to customers

• Document and record all calls and transactions in the company's system

• Solve customer problems and provide appropriate solutions

• Achieve the required performance indicators in terms of the number of calls and service quality

• Follow up with relevant departments to ensure customer complaints are resolved

• Participate in improving service quality and developing work procedures

Requirements:

• Excellent communication skills.

• Ability to deal with customers and solve problems efficiently.

• Proficiency in using computers and communication programs.

• Commitment to evening working hours.

Benefits:

1- Health insurance for the employee.

2- Attractive salaries.

3- Promotions.

4- Two days off per week.

A field customer service representative is required to work in a uniform clothing store in Riyadh, with at least one year of experience in sales required.

Job Responsibilities:
• Receive customers and direct them to their respective schools.
• Handle customer service via phone.
• Work with the sales team to return refunded goods to the school departments.
• Assist customers in making suggestions and complaints and ask them about their satisfaction with the services.

We offer a motivating work environment with a good salary, 9 working hours a day including one hour of break during the workday and one weekly day off.