Call Center Agent

Receiving inquiries and customer complaints via phone or other channels, and providing the necessary information and support to solve problems and ensure customer satisfaction. Following up on requests and notes and working to document them accurately, while adhering to company policies and quality standards in dealing.

We are looking for customer service female employees to join our distinguished team, as we pay great attention to accuracy and quality in all aspects of our work, and we consider attention to detail the foundation of our success. Responsibilities: Responding to customer inquiries: Receiving all customer questions about products and services and responding quickly and accurately. Processing orders: Handling incoming orders via phone or WhatsApp and accurately recording them in the system. Communicating with customers: Following up with customers after purchases to ensure their satisfaction with the service provided. Managing complaints: Dealing with complaints and feedback effectively and quickly and ensuring their satisfactory resolution. Coordinating with other teams: Working in coordination with different departments to ensure the provision of the best possible service. Required qualifications: Previous experience in customer service. Strong communication skills and the ability to deal with customers effectively. Ability to work under pressure and manage time effectively.