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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh
Introduction to the Job:
Extensia Company announces the availability of a job vacancy for a Customer Service Representative in Riyadh. We are looking for outstanding individuals to join our team and provide an exceptional customer experience.

Responsibilities:
  • Providing support and assistance to customers in accordance with the company's standards.
  • The ability to handle customer inquiries and solve problems effectively.
  • Commitment to the work system that requires adherence and discipline during working hours.

Requirements:
  • Proficiency in English at an advanced level.
  • The ability to work 5 days a week on a weekly shift system.

Requirements

  • No experience required

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Customer Services Specialist

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Emdad By Elm

Full-time
About the Role:
The Service Customer Specialist is a pivotal mid-career professional dedicated to enhancing customer satisfaction and loyalty through exceptional service delivery in our organization. This role requires the creation of a welcoming and professional environment that ensures clients receive comprehensive support and informed guidance regarding the array of services offered.

Key Responsibilities:
  • Greet customers warmly and professionally upon arrival to create a positive first impression.
  • Listen actively to customer inquiries, providing prompt, accurate, and relevant information regarding the organization's services.
  • Guide customers in exploring and utilizing the organization’s services that fulfill their specific requirements.
  • Resolve customer issues efficiently, ensuring high customer satisfaction.
  • Prepare and generate basic reports in Excel to track inquiries, customer feedback, and service performance metrics.
  • Develop and present visually appealing PowerPoint presentations for internal and customer engagements.
  • Collaborate with team members to enhance customer service protocols.
  • Utilize CRM tools to log customer interactions and track engagement metrics.
  • Collect and analyze insights from customer interactions to identify trends.
  • Participate in training sessions and pursue professional development opportunities.

Required Skills:
  • Exceptional interpersonal skills to foster relationships with customers and teammates.
  • Advanced proficiency in Microsoft Excel and PowerPoint.
  • Strong conflict resolution and problem-solving capabilities.
  • High attention to detail and effective time management skills.
  • Empathy and patience in handling customer concerns.

About the Company:
Emdad By Elm specializes in business solutions, leveraging its expertise and national talents to deliver the best quality services, positioning itself as a leading partner in enhancing growth and productivity.

breifcase2-5 years

locationRiyadh

8 days ago